Pauline Grace. D
Dharmapuri
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
12
12
years of professional experience
Work History
Senior AR Caller
Vee technologies Pvt, ltd
11.2019 - 11.2022
- Hospital Medical Billing, claims handling, denial Management and solving denials over the call with insurance
Senior Customer Service Associate
Capita India Pvt Ltd
06.2016 - 06.2017
- Taking responsibility customer registration utility
- Electricity for N power
Customer Service Associate
First source Solutions Limited.
04.2011 - 05.2016
- Experience in Provisioning number portability
- Assisting carrier clients through salesforce
- Direct call support for various carrier customers
- Subject matter expert- assisting new recruits on the floor
Education
Bachelor of Computer Application -
01.2015
Diploma in Computer Science -
01.2010
S S L C -
01.2007
Skills
- Effective communication
- Team collaboration
- Time management
- Medical billing expertise
- Training and mentoring
- Professionalism and ethics
- Teamwork orientation
- Problem-solving abilities
Languages
- English
- Tamil
- Kannada
Personal Information
- Date of Birth: 09/26/92
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Senior AR Caller
Vee technologies Pvt, ltd
11.2019 - 11.2022
Senior Customer Service Associate
Capita India Pvt Ltd
06.2016 - 06.2017
Customer Service Associate
First source Solutions Limited.
04.2011 - 05.2016