Pavan Ainarkar

- Managed and resolved WAN incidents for Saint Gobain's Global Network, collaborating with major partners (BT, OBS, AT&T, Swisscom, and SingTel) to ensure uninterrupted operations within SLAs.

- Led successful migration of IAPs and VCs from Airwave to Aruba Central, optimizing network management efficiency. Configured and troubleshooted Aruba Instant Access Points and Virtual Controllers, ensuring optimal network performance within SLA timeframes.

- Configured and managed HP switches to maintain the LAN network architecture in compliance with guidelines.

- Troubleshot wireless network issues using logs from Cisco ISE, Aruba Central, mobility controller, and Clearpass, ensuring rapid issue resolution.

Global Enterprise Network Support:

• Delivered 24×7 NOC support for large global clients with distributed LAN/WAN environments, ensuring minimal downtime and SLA compliance.
• Troubleshot and resolved enterprise customer issues related to router reachability, packet loss, latency, link flapping, link down, and slow speed.
• Coordinated with global carriers and service providers to identify and rectify WAN and backbone network faults.

Incident & Fault Management:

• Monitored alarms and faults across routers, switches, and WAN circuits, ensuring rapid incident resolution.
• Handled problem tickets and trouble tickets, escalating issues to Level 3 teams and vendors when required.
• Maintained continuous communication with customers and stakeholders throughout incident lifecycle to ensure transparency and satisfaction.

Cross-Team & Vendor Coordination:

• Collaborated with hardware/software vendors (Cisco) for bug fixes, patches, and equipment replacement during fault resolution.
• Worked with field engineers and on-site teams for hardware replacements and troubleshooting to minimize downtime.

Performance & SLA Management:

• Consistently achieved SLA targets by driving fast resolution of incidents and proactively minimizing service impacts.
• Created detailed incident reports and root cause analyses to improve service reliability and reduce repeat faults.