Pavan Bhandari
Kothapeth
Summary
Accomplished Accounts Receivable Senior Analyst with extensive experience in credit and collections, billing dispute resolution, and financial forecasting. Proven track record of efficiency in AR collections, billing, and cash applications at ServiceNow and Dell Technologies. Demonstrated ability to lead multidisciplinary teams, streamline processes, and maintain data integrity. Adept at relationship building and management, with a strong focus on achieving high performance levels and resolving complex issues. Career goal: to leverage expertise in accounts receivable to drive financial success within a dynamic organisation.
Overview
16
16
years of professional experience
Work History
Accounts Receivable Senior Analyst (Team Lead)
ServiceNow Software Development
07.2021 - 08.2024
- Collaborated with ServiceNow Accounts Receivable collections and Customer Support teams.
- Executed day-to-day operations in collections and billing efficiently by addressing various tasks.
- Supervised all facets of B2B collections, assuring accurate and efficient processes for worldwide clients.
- Maintained positive relationships by handling semi-structured calling processes.
- Executed mailing of past due notifications for customer accounts surpassing 30 and 60-day thresholds, according to Monthly Aging.
- Supported OP team through contract handling and instance mapping.
- Led group of five accounts receivable professionals.
- Handled all aspects of account registration and portal configuration.
- Resolved purchase order discrepancies, tax issues, invoicing problems and refunds.
- Managed over 70 cases daily along with more than 10 OP team cases.
- Proven track record of efficiency in AR collections, billing, and cash applications.
- Ensured adherence to accounting standards.
- Regularly updated account master data.
Accounts Receivable Senior Specialist (Group Lead)
Dell Technologies
05.2014 - 06.2021
- Engaged with Oracle, SAP, and Salesforce systems as a key team member on the Dell EMC Swivel Project.
- Streamlined processes through effective solutions.
- Showcased exceptional performance in a US-based voice process, earning a promotion after one year.
- Maintained high performance levels within the UK collections role.
- Responsible for daily uploading of Dialer file for Canada collection team.
- Ensured data integrity while maintaining accurate billing data.
- Aimed for a 90% success rate in recovering outstanding funds.
- Generated AR financial reports on a regular basis.
- Generated daily team reduction tracker.
- Ensuring individual targets are met by improving team procedures.
- Took initiative to serve as Floor IT SPOC handling tasks end-to-end.
- Provided mentorship to newly joined team members.
- Served as primary escalation point for Accounts Receivables Experts to address complex issues.
- Provided guidance to agents for achieving one-time customer resolutions.
Process Developer
GENPACT
04.2008 - 08.2013
- Operated within the frameworks of Advanta BANK, GE Money skip tracing and McGraw-Hill Education.
- Executed high-volume call operations exceeding 350 calls per day.
- Experienced in credit card collection processes for major retailers such as JCPenney and Walmart.
- Leveraged tracking software to identify non-paying customers.
- Performed customer credit assessments via Duns and Bradstreet.
- Utilized automated systems for tracking and resolving overdue accounts efficiently.
- Identified and addressed operational problems regularly in Genpact.
Education
B.com - Computer
R.G. Kedia college
01.2010
Intermediate - undefined
Jindal Junior College
01.2003
S.S.C - undefined
Rajasthani model High School
01.2001
Skills
- In-depth collection Experience
- Expertise into AR and OTC
- Hard working & Reliable
- Credit and collections
- Ability to motivate others
- Month-end reconciliations
- Pivot table development
- Financial forecasting
Languages
English
Hindi
Telugu
Personal Information
Date of Birth: 08/21/82
Awardsrecognitions
- DELL Silver Award, 2018, Awarded for successfully implementing the swivel model and transitioning SAP operations seamlessly.
- DELL Champions Awards, 2015, 2017, Awarded for Best Performance of the Year.
- Genpact Best Performance Client Awards, 2008, 2010, Recognized for delivering outstanding performance in skip tracing and collections processes, achieving the highest standards of excellence in the process.
- Bronze Awards, 7, Awarded for the best performers in the team who have excelled in meeting the quarter-end targets.
Software
SAP
Oracle
Timeline
Accounts Receivable Senior Analyst (Team Lead)
ServiceNow Software Development
07.2021 - 08.2024
Accounts Receivable Senior Specialist (Group Lead)
Dell Technologies
05.2014 - 06.2021
Process Developer
GENPACT
04.2008 - 08.2013
Intermediate - undefined
Jindal Junior College
S.S.C - undefined
Rajasthani model High School
B.com - Computer
R.G. Kedia college
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