Pavan Jayanthi
Sr. Software Engineer
Hyderabad
Summary
Dynamic Application Administration Lead with proven expertise at Tech Mahindra Pvt Ltd, specializing in Sonata upgrades and security enhancements. Skilled in incident management and SQL Developer, excelling in resolving critical issues and optimizing application performance for seamless operations and client satisfaction. Strong communicator with a commitment to excellence in service delivery.
Overview
13
13
years of professional experience
Work History
Application Administration Lead
Tech Mahindra Pvt Ltd
Hyderabad
06.2021 - Current
- Configured and maintained application servers to ensure optimal performance
- Coordinated with vendors regarding licensing agreements, contract renewals, and support services
- Documented application configurations, processes, and procedures for reference purposes
- Created and updated user accounts, permissions, and access controls for applications
- Monitored system logs, identified potential issues, and resolved problems proactively
- Trained employees on proper use of applications and related tools
- Collaborated with developers to troubleshoot application issues and assist in deployment of new applications
- Provided technical support to end-users experiencing application-related issues or difficulties
- Tested new features before deployment in order to identify bugs or other potential issues
- Worked closely with IT teams during infrastructure upgrades or changes that could impact applications
- Corrected hardware, software, and network connectivity issues by diagnosing faults and completing skilled repairs
- Protected data, software, and hardware with top-notch security procedures
- Prevented data loss with regular backups and sound disaster recovery processes
- Conducted periodic audits of applications to ensure adherence to security policies and compliance requirements
- Experienced in analysis, design, implementation, capacity planning, trouble shooting, deployment for software application and setting up the environment for Digital project
Sonata Digital - Application Administration
Tech Mahindra Pvt Ltd
Hyderabad
08.2019 - 06.2021
- Interacted with different teams to understand the requirements in a variety of perspectives and model the application architecture design as well as the configurations in the application accordingly
- Followed Agile methodology and participated in daily status meetings
- Installation of Application and make sure there is no impact on existing process with the new configuration changes
- Performing Smoke tests post completion
- Analyzed and understand Error Logs, Configuration files, network maps, Packet captures event logs etc
- Setting up connectivity between the integrated applications in secured manner using SSL, SSH handshake, encryption
- Post development we set up the Testing environment for different phases of testing in order i.e
- Unit Testing, SIT Testing and UAT Testing after Successful completion of each phase
- Post Installation monitors the data, performance, integration and logs for any issues thereby ensuring the environment is stable
- Preparation of Knowledge Transfer document and at the end of post prod support setting up KT calls and helping in smooth handover of Application/Website with all the process change documents
Perpetual Transition Phase - Application Admin
Tech Mahindra Pvt Ltd
Hyderabad
11.2016 - 06.2019
- Have supported as an admin for all application in the project
- Provided analysis on newly created schema which is part of application release
- Consult with users, management, and technical personnel to clarify business issues, identify problems and suggest changes/solutions
- Certificate & Security Management for all applications
- Setting up Inbound/Outbound jobs for secure file transfer
- Monitoring production systems running 24×7
- Provide support to the business during day-to-day activities and ad-hoc request
E- Support Officer
KNOAH SOLUTIONS PVT. LTD
Hyderabad
05.2012 - 05.2016
- Maintaining trackers on regular issues and escalating them to the next level
- Assisting new hires on handling issues and educating them on the same
- Providing resolution to customers through email channel
- Tracking the status of the customer device sent for service using the required tool
- Maintaining logs on daily issues and creating a knowledge base to share with the team
- Interact with business Consultants and customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Gather customer's information and determine the issue by evaluating and analyzing the symptoms
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email software updating and more
Education
Secondary Education -
Rao's Educational Institute
Intermediate Education - undefined
Raghu Jr College
B.Sc. - Computers
CSJMU
MCA - Cyber Security
Amrita Vishwa Vidyapeetham
Skills
- JIRA Issue Tracking
- OTRS System Expertise
- Emergency Response Coordination
- Application Setup Proficiency
- Application Rollout
- Application Maintenance Specialist
- Data Protection Skills
- Root Cause Identification
- Service Excellence
- Internal policy compliance
- Effective Collaboration Skills
- Data-Driven Insights
- Analytical Problem-Solving
Timeline
Application Administration Lead
Tech Mahindra Pvt Ltd
06.2021 - Current
Sonata Digital - Application Administration
Tech Mahindra Pvt Ltd
08.2019 - 06.2021
Perpetual Transition Phase - Application Admin
Tech Mahindra Pvt Ltd
11.2016 - 06.2019
E- Support Officer
KNOAH SOLUTIONS PVT. LTD
05.2012 - 05.2016
Intermediate Education - undefined
Raghu Jr College
B.Sc. - Computers
CSJMU
MCA - Cyber Security
Amrita Vishwa Vidyapeetham
Secondary Education -
Rao's Educational Institute
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