Sai Varshan Nagarajan

SalesWorx

• SalesWorx is a web application that is used Field Sales Automation product used by FMCG and Pharmaceutical companies
• Support Clients on day to day issues
• Reduced recurring tickets by educating users and implemented automated scripts that can help users.
• Conducted critical deployments for all clients
• Lead support team and guided team members on daily support activities.
• Experienced in supporting iOS and android applications.
• Responsible for coordinating with development team for issue closure.
• Responsible for requirement gathering for any new changes requested by clients.
• Responsible for implementation of product for new clients.
• Creation of knowledge base articles in Jira

DigIsal

• DigIsal is a Delivery Management System which includes a web application and an Android Application.
• My roles and responsibilities includes providing support to clients over call and email.
• Product setup on client's environment and pre production support.
• Creation of knowledge base articles in Jira

Over All Technical Stack & Tools

ASP .NET, SQL Server, XML, API, HTML, SSIS, IIS, Oracle, Jira, SQLite

IN4Suite :.

• Successfully completed implementation of the product for two clients in Cambodia and India.
• Provided L2 support for clients across India, Bangladesh, Philippines and Cambodia.
• Implemented new problem diagnosis document template for team to ease work of L3 team.
• Reduced number of tickets raised by clients by actively providing training on frequently raised tickets.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Resolved problems, improved operations and provided exceptional service.
• Identified issues, analyzed information and provided solutions to problems.

Overall Technical Stack:

ASP .NET, SQL Server 2012, HTML, IIS

Projects:

AUPA

• AUPA is a application developed for Virgin Media, UK.
• My responsibilities are to develop new features and enhance existing functionalities in application. Also responsible for requirement gathering from client and prepare proper development and deployment plans.
• Responsible for L2 and L3 support for the application.
• Entire project is built up in ASP.NET , C#, SQL Server, SSIS and XML.

FEASIBILITY CHECKER

• Feasibility checker is an application that is developed for Vodafone, UK which is used by Sales Agents to check feasibility of giving any Vodafone service to a customer.
• My roles and responsibilities in project includes resolving tickets raised by customers, monitoring and fixing automated jobs.
• Development of SSIS packages to process master data and import to database.
• Deployment of application and preparation of technical document.
• Project stack is with ASP .NET, SSIS, SQL Server 2012 and XML.

Overall Technical Stack:

Asp .NET, ADO .NET, SQL Server 2012, HTML, CSS, Bootstrap.