Ankita Firake

Highly motivated IT professional with 3 year and 3 months of comprehensive experience in Application Support, IT Operations, and Incident Management. Expertise in UNIX AIX and Windows systems, SQL database management, and automation processes within ITIL and ITSM frameworks. Seeking to leverage my technical skills and problem-solving abilities to ensure seamless service delivery and enhance operational efficiency in a dynamic environment.

Results-driven Application Support Engineer with a proven track record in supporting critical applications and systems in high-pressure environments. Proficient in troubleshooting and resolving complex technical issues efficiently. Skilled in conducting thorough root cause analysis (RCA) to identify and address recurring problems. Experienced in optimizing SQL queries for enhanced database performance. Adept at collaborating with cross-functional teams to meet service level agreements (SLAs). Committed to delivering exceptional customer support and maintaining high satisfaction levels. Possesses strong analytical, communication, and interpersonal skills.

• Total Experience: 3 year and 3 months
• Date of Birth: 07/01/91
• Nationality: Indian

• Deliver 24x7 support for critical applications in UNIX AIX and Windows environments, ensuring minimal downtime and rapid incident resolution to maintain operational continuity.
• Conduct thorough root cause analysis (RCA) for recurring technical issues, collaborating with development and infrastructure teams to implement effective long-term solutions.
• Optimize SQL queries and monitor database performance, ensuring optimal functionality and quick resolution of database-related incidents.
• Provide first-line technical support for applications, systems, and networks, efficiently resolving issues while adhering to established SLAs and maintaining high customer satisfaction levels.
• Manage batch job operations, including scheduling, monitoring, and troubleshooting failures in a 24x7 environment; automate repetitive tasks to enhance operational efficiency and reduce manual intervention.
• Diagnose and resolve SQL-related issues, ensuring the health of databases within high-demand operational environments, while collaborating with cross-functional teams to meet performance targets.
• Provide comprehensive technical support in a service desk environment, managing service desk tickets to ensure timely resolutions and compliance with SLAs, thereby enhancing the overall user experience.
• Oversee batch job operations in both UNIX AIX and Windows environments, ensuring smooth execution and troubleshooting failures to minimize delays while implementing automation to improve efficiency.