RAHUL RATHOD
Vijayapur
Summary
Insightful application support engineer bringing several years of user support and application knowledge to contribute to the team. Well-versed in technical issue resolution and root cause assessment. Aiming to contribute value to a professional opportunity through dedication and commitment to customer satisfaction.
Overview
3
3
years of professional experience
Work History
Application Support Engineer
Wipro
Hinjewadi pune
02.2022 - 07.2025
- I worked as an Application Support Engineer for U.S. clients.
- Collaborated with cross-functional teams to resolve software-related incidents.
- Documented support processes and created user guides for end-users.
- Monitored application performance and reported anomalies to development teams.
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
- Resolved escalated tickets related to application support within agreed upon SLAs.
Education
Bachelor of Computer Applications -
Vedant BCA and B.Com College
Vijayapur05.2021
12th -
Loyola PU College
Vijayapur05.2018
10th -
SJHS High School
Vijayapur05.2016
Skills
- Java
- Linux
- Unix
- Csql
- ServiceNow ticketing
Languages
English - Proficient, Kannada - Native, Hindi - Advanced
Hobbies and Interests
Enjoys playing cricket and traveling, with a constant desire for learning new things.
Accomplishments
- Enhanced application efficiency: improved application efficiency by 70% through debugging and optimizing code
- Database performance boost: increased database performance by 35% via restructuring MySQL queries
- Support ticket resolution: Resolved 95% of support tickets within 24 hours at Levi Strauss & Co
STRENGTHS
- Soft Skills: Strong communication and leadership skills, with a knack for event management and adaptability.
- Strength: Ability to adopt new Technologies.
Timeline
Application Support Engineer
Wipro
02.2022 - 07.2025
Bachelor of Computer Applications -
Vedant BCA and B.Com College
12th -
Loyola PU College
10th -
SJHS High School
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