Sneha Are
Kony Support Engineer
Dubai
Summary
Strategic Application Support Engineer with 7.4 years of experience in troubleshooting and resolving application issues and performance deficiencies. Skillful at debugging issues and analyzing the different types of logs to trace the root cause for an issue raised. Good understanding of salesforce portal to monitor new tickets and as well as providing resolution within given time, maintain SLA defined on service portal and provide escalation updates to the customer.
Overview
8
8
years of professional experience
Work History
Application Support Engineer
Abu Dhabi Commercial Bank
10.2023 - Current
- Collaborated with cross-functional teams to identify areas for improvement and implement solutions.
- Assisted with integration of third-party applications into existing systems, enhancing overall functionality.
- Enhanced application performance by identifying and resolving technical issues in timely manner.
Senior Software Engineer
HCL Software
08.2021 - 10.2022
- Analyze production issue and validate them,Debug application to find root cause.
- Creating automation scripts to automate repeated manual workload.
- Checked client code for bugs and weaknesses using approved troubleshooting methods.
- Introduced agile methodologies and development best practices to division to enhance product development.
- Performed log analysis and debug production application issues to identify root cause and fix them.
Consultant
Capgemini
02.2020 - 11.2021
- Debug and and analyze issues raised on live app and provide solution to them.
- Applied various techniques to locate bugs and errors in applications for speedy issue resolution.
- Managed aspects of Android app lifecycle from research and planning through deployment and post-launch support
- Managed the Builds and Deployment activities.
- Interact with platform team and third part integration teams
- Handled production change requests and delivered it on time
Software Engineer
Netlink Solutions
04.2018 - 08.2020
- Discuss & design UI screens as per vendor business requirements, Implement java logic to connect app with backend services, perform integration testing.
- Prioritized assigned change requests and completed in order of priority Collaborated with other developers to identify and alleviate number of bugs and errors in software.
Software Engineer
Tech Mahindra
10.2016 - 04.2018
- Involved in development of modules.
- Trained on Kony viz 7.x
- Involved in fixing Unit test, functional test issues.
- Designing layout and coding front-end using KONY platform.
- Worked on internationalization changes.
Education
Bachelor of Technology - Information Technology
Jawaharlal Nehru Technology University
Hyderabad 04.2001 -
Skills
Kony Visualizer 7x, 8x, 9x
HTML, CSS, Web Services, REST APIS, XML, JSON, SOAP
Java Script
Java
Putty, WINSCP
Kony Fabric
SVN, GIT, TFS JIRA
Timeline
Application Support Engineer
Abu Dhabi Commercial Bank
10.2023 - Current
Senior Software Engineer
HCL Software
08.2021 - 10.2022
Consultant
Capgemini
02.2020 - 11.2021
Software Engineer
Netlink Solutions
04.2018 - 08.2020
Software Engineer
Tech Mahindra
10.2016 - 04.2018
Bachelor of Technology - Information Technology
Jawaharlal Nehru Technology University
04.2001 -