Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Shubhangi M Kale

Pune

Summary

Dynamic Application Support Engineer with a proven track record at Vodafoneidea Pvt Ltd, excelling in API testing and incident management. Adept at data analysis and Unix, I consistently enhanced application performance and minimized downtime through proactive solutions and effective stakeholder collaboration. Strong organizational skills drive my commitment to operational excellence.

Overview

6
6
years of professional experience

Work History

Application Support Engineer

Vodafoneidea Pvt Ltd
Pune
05.2021 - Current
  • Managed VodafoneIdea eSIM applications, ensuring optimal performance and smooth operations.
  • Supported application health to maintain consistent performance levels.
  • Analyzed eSIM operations through comprehensive monitoring techniques.
  • Provided 24/7 L2 support for eSIM production and test servers, minimizing downtime.
  • Executed log purging, database purging, HA testing, password changes, and certificate renewals.
  • Conducted API testing, E2E testing, component testing, and eSIM testing as part of QA activities.
  • Released hotfixes in the production environment to address critical issues.
  • Collaborated with stakeholders to identify challenges and propose effective solutions.

HR Assistant

AJMERO CORPORATION Pvt Ltd
08.2019 - 02.2021
  • Developing job description & advertisements for various channels to source candidates.
  • Conducting telephonic & face to face conversations to identify relevant candidates.
  • Interviewing candidates & shortlisting for further process.
  • Conducting all the tasks to onboard the recruited candidates.
  • Generating Offer letter Experience letter and other related documents.
  • Assisting HR Operation Team in Day-To-day Activities.
  • Conducting the New Hire Orientation Program for all the new employees as a Lead Induction Specialist.
  • Handling Joining formalities for the new-employees joining the organization.
  • Handle all queries, grievances and escalations from the new employees and ensure the same are resolved within committed timelines.
  • Conducting the initial round of screening interview and then handing over the deserving candidate to the respective HOD for the final interview for the particular requirement.
  • Maintaining and updating employee database.
  • End to End Recruitment Process and Planning.

Data Support (Insurance)

Express Clinic
02.2019 - 06.2020
  • Entering, updating, and maintaining accurate data in computer systems and databases. This role involves collecting and managing information from various sources, ensuring data integrity, and performing administrative tasks to support the organization's operations.
  • Review data for deficiencies or errors and correct any incompatibilities.
  • Maintain confidentiality and handle sensitive information with integrity.
  • Verify entered data by reviewing, correcting, deleting, or reentering data.
  • Interviewing candidates & shortlisting for further process.
  • Conducting all the tasks to onboard the recruited candidates.
  • Generating Offer letter Experience letter and other related documents.
  • Proficiency in typing and data entry software (e.g., Microsoft Excel, Google Sheets, CRM tools).
  • Attention to detail and high level of accuracy.
  • Strong organizational and time management skills.

Education

B.B.A -

Pune Vasantrao Pharate College
Pune
01.2021

HSC -

SJV Daund
01.2010

SSC -

SJV Daund
01.2008

Skills

  • API testing
  • Incident management
  • Data analysis
  • Application support
  • Unix
  • Sql

Personal Information

  • Name: Shubhangi M kale
  • DOB :
  • Communication Address:
  • Passport Number: Z6333584
  • Marital Status: Married

Timeline

Application Support Engineer

Vodafoneidea Pvt Ltd
05.2021 - Current

HR Assistant

AJMERO CORPORATION Pvt Ltd
08.2019 - 02.2021

Data Support (Insurance)

Express Clinic
02.2019 - 06.2020

B.B.A -

Pune Vasantrao Pharate College

HSC -

SJV Daund

SSC -

SJV Daund

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Shubhangi M Kale