Saikiran Kasivojjula
Hyderabad
Summary
Strategic Application Support Engineer skilled in providing efficient resolution to application issue through troubleshooting and performance enhancements. Offering 2 years of positive industry contribution to bring value to a Application Support Engineer role.
Overview
3
3
years of professional experience
Work History
Application Support Engineer
Olive Crypto Systems
Hyderabad
02.2023 - 03.2024
- Install and maintain software applications
- Optimize software application performance
- Perform debugging procedures
- Install updates
- Troubleshoot software applications
- Resolve help desk tickets
- Document the help desk event management process
- Work with application developers to understand, document, and resolve software issues
- Develop and maintain documentation of application changes, bugs, and other defects
- Create and update test plans, test cases, and test scripts
- Execute testing, reporting, and tracking of software defects, and document execution results
- Maintain relationships with other team members and vendors
- Work with user groups to understand and improve processes.
- Developed and implemented application support processes to ensure high availability of critical applications.
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
- Investigated customer reported problems related to software applications and identified solutions to resolve them.
- Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
- Evaluated existing systems for optimization opportunities and proposed changes based on best practices.
- Assisted with the planning, testing, implementation, maintenance, monitoring and evaluation of various applications used by the organization.
- Deployed patches or updates for existing applications following change management guidelines.
- Monitored end user activities related to supported software applications in order to identify potential areas of improvement.
- Debugged and repaired application issues.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
INTENSE TECHNOLOGIES
05.2021 - 11.2022
- Member of a Team for Vodafone Project working for corp care in a support team working on Billing Analytics of the customers of Vodafone
- Trouble shooting of the application I view which made by the Intense Developers and supporting the client with proper support
- Providing the Application to the client with client requirements.
Education
B. Tech - Civil Engineering
Pallavi Engineering College, JNTUH
Hyderabad08-2022
Diploma - Civil Engineering
Holy Mary Engineering College, State Board of Diploma
Hyderabad04-2019
SSC -
TS Model School, State Board
Dariyapur, Peddapelli District04-2016
Skills
- Linux
- SQL
- Server Maintenance
- API testing
- Log analytical skills
- User Support
- Application process improvement
- Technical issue resolution
- Performance Analysis
- Technical Troubleshooting
- Customer Support
Personal Information
- Father's Name: RAMESH.K
- Mother's Name: HEMALATHA.K
- Date of Birth: 06/22/01
- Gender: Male
Personal Traits
- Quick Learning
- Problem solving
- Positive Attitude
- Flexible
- Travelling
Hobbies and Interests
- Drawing
- Going to Gym
- Listen to music
Disclaimer
I hereby that the above written particular are true of my knowledge.
Languages
- English
- Hindi
- Telugu
Timeline
Application Support Engineer
Olive Crypto Systems
02.2023 - 03.2024
INTENSE TECHNOLOGIES
05.2021 - 11.2022
B. Tech - Civil Engineering
Pallavi Engineering College, JNTUH
Diploma - Civil Engineering
Holy Mary Engineering College, State Board of Diploma
SSC -
TS Model School, State Board
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