Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MS Abhiram

Banglore

Summary

1.5 years as a application support engineer with experience in IT Infrastructure and hosting-based support environments Customer-oriented professional with intense cloud operation experience with advanced skills in managing cloud infrastructure and optimizing deployment processes.

Experienced in automation, monitoring, and troubleshooting to ensure seamless operations and high system reliability. And striving to work with an organization that supports growth mindset.

Overview

1
1
year of professional experience
2
2
Certifications

Work History

Application Support Engineer

SAP
07.2023 - 12.2024
  • Experienced in setting up new data centers (DC) and applications for load balancing.
  • Proficient in creating and managing database systems, including SAP HANA.
  • Successfully executed organizational migrations, transferring customer data from source systems to target environments.
  • Incident Detection and Response Coordination
    Led cross-functional teams in identifying, analyzing, and resolving critical incidents, reducing average resolution time by 30%.
  • Root Cause Analysis (RCA) and Problem Management
    Performed post-incident RCA and implemented preventive measures, reducing recurrence of similar issues.
  • Hands-on expertise in deploying application patches and version updates using Jenkins and GitHub.
  • Skilled in creating datastore bindings post-application deployment through SDK tools.
  • ServiceNow / JIRA Incident Tracking
    Utilized ServiceNow (or JIRA) for logging, tracking, and reporting of incidents, improving transparency and accountability.
  • SLAs and KPI Monitoring for Incident Resolution
    Monitored incident response times against SLAs, consistently achieving 95% compliance.
  • Communication and Stakeholder Updates During Incidents
    Provided real-time incident updates to stakeholders and leadership during crisis situations.
  • Configured platform domains and SSL host setups to route traffic seamlessly to customer domains.
  • Set up agent machines for secure connectivity between on-premises infrastructure and SAP cloud application services.
  • Managed SSL certificate renewals for critical Line of Business (LOB) applications.
  • Monitored application health and node traffic using Kibana and centralized dashboards like Grafana.
  • Addressed and resolved customer queries and technical issues via ServiceNow.
  • Managed S3 bucket user access by implementing least-privilege policies and configuring access controls.
  • Conducted user management tasks, including adding users, creating tenants, and configuring JDBC application connections.
  • Efficiently handled outage management and implemented preventive measures to minimize downtime.
  • Authored comprehensive Wiki documentation to enhance procedural understanding and knowledge sharing.
  • Analyzed and adapted to changing customer requirements for customized environment setups.
  • Set up sandbox and production schemas tailored to customer needs.
  • Strong working knowledge of DevOps tools such as GitHub, Jenkins, and Postman.
  • Hands-on experience with AWS and Azure cloud platforms for deployment and operations.
  • Streamlined incident management processes to reduce downtime and improve response times for critical business applications.
  • Participated in on-call rotations, providing expert-level support for high-priority issues outside standard working hours.

Education

MCA -

Himalayan University

Skills

Proficient in using ServiceNow, BCP, JIRA, Cloud Reporting, and GMP

Hands-on knowledge of Docker Swarm for container orchestration

Experienced with GIT and GitHub for version control and collaboration

Working knowledge of AWS and Azure, including:AWS Services: IAM, EC2, S3, ECS, RDS, Route53, CloudWatch, SNS Cloud migration strategies and best practices Creating and managing resources such as IAM roles, virtual private clouds (VPC), S3 buckets with versioning, and EC2 instances

Skilled in Docker for containerization and management

Proficient in SAP HANA

Strong experience with Linux (Red Hat, Ubuntu) and Windows environments

Hands-on experience with Jenkins, Putty, WinSCP, and PyCharm

Familiarity with Linux basic commands and file permissions

Expertise in group administration, job scheduling using Crontab, FTP, and NFS

Knowledge of partitioning hard disks, creating and managing LVM

Installing and managing applications using YUM or RPM repositories

Experience in virtual installation of Red Hat OS using VMware

Exceptional customer service and support

Proficient in creating and managing cloud-based and virtualized environments

DevOps

Linux

SQL (Oracle)

Python

Certification

AZ-900, Microsoft Azure

Timeline

Application Support Engineer

SAP
07.2023 - 12.2024

MCA -

Himalayan University

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MS Abhiram