Summary
Overview
Work History
Education
Skills
Languages
Protected PDF Information
Timeline
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Pavan Kumar

Bengaluru

Summary

Software Developer with 9 years of progressive experience. Energetic self-starter, and team builder. Navigates high-stress situations and achieves goals on time and under budget.

Overview

10
10
years of professional experience

Work History

SENIOR SOFTWARE ENGINEER

Microsoft
Banglore
03.2024 - Current
  • Designing and developing scalable, cloud-native solutions to support digital transformation in the manufacturing sector as part of Microsoft's Cloud for Manufacturing initiative.
  • Implemented Copilot solutions focused on factory safety and operational efficiency using AI Orchestration Tool (Semantic kernel), OpenAi models, and RAG, building intelligent agents on top of the Microsoft Data Stack (MDS) platform.
  • Developed pipelines and dashboards for continuous monitoring and safeguard, enabling real-time visibility and proactive issue resolution in the MDS solution.
  • Leading the team of junior engineers and contributing to team-wide knowledge sharing through technical sessions and documentation.

PRINCIPAL MEMBER TECHNICAL STAFF

Oracle Cloud Infrastructure
Banglore
02.2022 - 02.2024
  • Enhanced throughput of the OCI announcement service: Design/refactor the existing announcement service to increase throughput and maintain an SLO to distribute 1 million announcements within 10 minutes.
  • Template management system for OCI: Designed and implemented a template management system that reduced the onboarding time span from 4 weeks to 10 minutes in commercial realms.
  • Operational enhancement: Worked on a couple of automation initiatives like integration testing suite, security patching, credential rotation, etc., and guided junior team members with proper documentation and a regular session program.

SDE-3

Navi(Flipkart)
Banglore
02.2020 - 02.2022
  • The collection system is a system through which we have the capability to reduce NPA and collection costs.
  • Home loan system: Designed and developed a home loan service from scratch, which caters to all aspects related to home loans, starting from disbursement to collection.
  • Worked on a couple of POCs for a generic workflow framework for various use cases.

SDE-2

Flipkart
Banglore
01.2018 - 02.2020
  • Customer experience voice infrastructure: Build an IVR module that has the capability of self-serving to transfer a call to a CX agent, monitoring the call journey, providing different channels based on availability, and populating data that is consumed by multiple dashboards used by different CX centers.
  • Onboarded other sister companies like Phonepe and Myntra on this system to utilise voice infrastructure capabilities.
  • Generic flow for different channels supported by CX: Cx has multiple channels and each of them has their own customer journey which is redundant for other channels.
  • Build a generic service which is creating unique incidents for any CX request irrespective of channel and maintain state for any interaction.

SSE

Nestaway
Banglore
07.2015 - 12.2017
  • House Service: Build this service from scratch, which is responsible for all the house-related aspects, like onboarding, offboarding, documentation, legal, and ticketing systems.
  • Automated lead assignment: Used machine learning models which automatically assign leads to area managers according to workload and also provide recommendations for any reshuffling of the boundary of a particular area.

Education

B.Tech - Information Technology

Indian Institute of Information Technology
Allahabad
06-2015

Skills

  • Problem Solving
  • Distributed System
  • Cloud Technology(Azure, Oracle)
  • Team Coordination
  • Compliance/Operational Excellence
  • Backend Technology Framework(Java, Python, C#)
  • Machine Learning
  • LLM
  • RAG
  • OpenAi Models
  • Copilot/Agentic Framework
  • Queuing System(Kafka)
  • Databases (SQL, NoSQL)
  • AI orchestration(Semantic Kernel)

Languages

English
First Language
Hindi
Proficient (C2)
C2

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Timeline

SENIOR SOFTWARE ENGINEER

Microsoft
03.2024 - Current

PRINCIPAL MEMBER TECHNICAL STAFF

Oracle Cloud Infrastructure
02.2022 - 02.2024

SDE-3

Navi(Flipkart)
02.2020 - 02.2022

SDE-2

Flipkart
01.2018 - 02.2020

SSE

Nestaway
07.2015 - 12.2017

B.Tech - Information Technology

Indian Institute of Information Technology

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Pavan Kumar