Pavan Kumar Bommideni
IT Analyst
Hyderabad
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making.
Overview
6
6
years of professional experience
Work History
System Administrator
Tata Consultancy services Ltd
02.2022 - 08.2025
- Worked at IT PepsiCo North America project, specializing in software utilization, installation, and support.
- MyIDM is an enterprise application of Pepsico. I was part of Level 2 team solving technical issues encountered by the customers with respect to MyIDM
- Incident management, worked on ticketing tool using ITSM ServiceNow.
- Experienced in Handling Calls, Web Chats and service requests from users.
- Comprehensive knowledge of various applications used within IT department.
- Application testing at regular intervals to ensure no downtime or service degradation and outages
- Regularly getting in touch with Integration team, L3, back line teams and Build teams to stay updated with recent developments and deployments.
- Experience in managing ServiceNow instances, including user access, workflows, custom applications, and integrations.
- Experienced in handling escalations.
- Hyderabad, Telangana
Associate
Infosearch ITES Pvt Ltd
08.2020 - 01.2022
- Worked as content moderator on ShareChat IT application support.
- Media Analysis identifying relevant content in the Print Web and broadcast media OD 60 clients sending them the client as per schedule in the specific format and preparing analyzed report reports on the data handled by the EOD.
- Prevents the spread of harmful, false, or inappropriate content in social communities
- Image moderation: Finds and removes UGC containing inappropriate or harmful images.
- Enhanced social media engagement with regular, impactful content creation and active community management.
- Edited, proofread and fact-checked content for accuracy.
- Managed time efficiently in order to complete all tasks within deadlines.
- Hyderabad, Telangana
IT Helpdesk Analyst
SOL-Millennium
09.2025 - Current
- Provide L1 & L2 technical support for hardware, software, network, and access-related issues, ensuring timely incident resolution.
- Configure and deploy laptops for new joiners, including application installations and security policy setup.
- Perform employee offboarding activities such as disabling accounts and collecting IT assets.
- Manage and troubleshoot access for RDP, VPN, SAP, SQL, and other enterprise systems.
- Handle and resolve Salesforce support tickets within defined SLAs.
- Support Microsoft 365 production issues, including license assignment and application troubleshooting.
- Troubleshoot Outlook and email-related issues, including shared mailbox access, sync problems, and distribution list management.
- Resolve VPN connectivity and general network-related issues.
- Assist users with MFA setup, authentication issues, password resets, and account unlocks.
- Support printers, scanners, and other peripheral devices.
- Perform server patching and assist with routine server maintenance tasks.
- Manage complete IT asset inventory—tagging, tracking, monitoring, and updating asset records.
- Handle Adobe, Microsoft, and Google Cloud Platform (GCP) billing through Expensify.
- Provide end-to-end IT support and asset management for the Hyderabad office.
- Create, modify, and disable user accounts in Azure AD, Microsoft 365, and on-prem Active Directory.
- Assign licenses for O365, Adobe, Microsoft apps, and various SaaS tools.
- Manage shared mailboxes, email forwarding, distribution groups, and related mailbox configurations.
Education
B.Com -
S.D Signodia College of Arts Commerce & P.G Center
HyderabadIntermediate - undefined
Govt City Jr Collage
HyderabadSSC - undefined
Lord's Vens Model High School
HyderabadTimeline
IT Helpdesk Analyst
SOL-Millennium
09.2025 - Current
System Administrator
Tata Consultancy services Ltd
02.2022 - 08.2025
Associate
Infosearch ITES Pvt Ltd
08.2020 - 01.2022
Intermediate - undefined
Govt City Jr Collage
SSC - undefined
Lord's Vens Model High School
B.Com -
S.D Signodia College of Arts Commerce & P.G Center