PAVAN OJHA
Fleet Manager
Ajmer
Summary
To establish myself as a committed, hardworking and successful employee by learning and leading to achieve goals and to use my knowledge and skills for success of myself and organization working.
Overview
9
9
years of professional experience
Work History
Fleet Manager
CIEL (SWIGGY)
3 2023 - Current
- Managing a team of 200-250 Pickup & Delivery Partners directly on a daily basis
- Drive Pickup & Delivery Partners efficiencies assigned at an individual level
- Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis
- Improve and maintain promised delivery times for better customer experience
- Conduct classroom/ field training at individual level for better customer experience
- Conduct regular field audits for better compliance among Pickup & Delivery Partners
- Manage and control voluntary attrition and control absconders by conducting regular engagement activities
- Provide feedback at individual level and conduct weekly one-on-ones to understand problem areas
- Ensure excellent customer experience by solving order level escalations
- Support Pickup & Delivery Partners during emergencies and exigencies
- Ensuring that the deliveries are done on time
- Dashboard supervision of delivery executives on duty.
Fleet Manager
SHOORA MARKETING (SWIGGY)
04.2021 - 03.2023
- Managing a team of 200-250 Pickup & Delivery Partners directly on a daily basis
- Drive Pickup & Delivery Partners efficiencies assigned at an individual level
- Bulk Delivery Boy Hiring
- Restaurent handling(onboard on swiggy,payment,discount,menu update)
- Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis
- Improve and maintain promised delivery times for better customer experience
- Conduct classroom/ field training at individual level for better customer experience
- Conduct regular field audits for better compliance among Pickup & Delivery Partners
- Manage and control voluntary attrition and control absconders by conducting regular engagement activities
- Provide feedback at individual level and conduct weekly one-on-ones to understand problem areas
- Ensure excellent customer experience by solving order level escalations
- Support Pickup & Delivery Partners during emergencies and exigencies
- Ensuring that the deliveries are done on time
- Dashboard supervision of delivery executives on duty
- Responsible for managing the team, from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team
- Responsible for deciding on the staffing and training requirements for all the areas under your purview.
Back Office Executive
AJMER AUTO AGENCY PVT. LTD. (Honda Two Wheeler)
08.2020 - 03.2021
- Maintain day to day Vehicle selling file
- Cheque and cash deposit in bank
- Customer data maintenance
- Update day to day RC information
- Vehicle Billing on Honda website
- Maintain day to day Vehicle Stock
- Stock Transfer To another Dealer.
Fleet Manager
SHOORA MARKETING (SWIGGY)
03.2019 - 07.2020
- Managing a team of 200-250 Pickup & Delivery Partners directly on a daily basis
- Drive Pickup & Delivery Partners efficiencies assigned at an individual level
- Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis
- Improve and maintain promised delivery times for better customer experience
- Conduct classroom/ field training at individual level for better customer experience
- Ensure excellent customer experience by solving order level escalations
- Support Pickup & Delivery Partners during emergencies and exigencies
- Ensuring that the deliveries are done on time
- Dashboard supervision of delivery executives on duty
- Responsible for managing the team, from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team
- Responsible for deciding on the staffing and training requirements for all the areas under your purview.
Back Office Executive
GOYAL AUTOHOUSE PVT. LTD. (Honda Two Wheeler)
10.2017 - 02.2019
- Maintain day to day Vehicle selling file
- Cheque and cash deposit in bank
- Customer data maintenance
- Update day to day RC information
- Vehicle Billing on Honda website
- Maintain day to day Vehicle Stock
- Stock Transfer To another Dealer.
Process Associate
GENPACT
10.2015 - 09.2017
- Day by day Healthcare claim assessment
- Responsible for conducting audits on healthcare claims to identify any billing aberrancy basis the claim
- Identify any specific billing pattern or trends from different provider Monthly
- Communicate and coordinate with the clinical coordinator from client-side
- Review of the invoice, medical documents and payer specific policies and guidelines
- Maintain audit log and prepare and share MI from the audit log
- Handle customer Queries from provider or members vie emails
- Keeping track of ageing of payment and follow-up.
Education
B.Sc - IT -
Aryan College M.D.S.U
Ajmer, India 04.2001 -
12th - Science Education
New Modern Central Sr.Sec.School, R.B.S.E
Ajmer, India 04.2001 -
10th -
Govt.Sr.Sec School Amayan, MP.B.S.E
Amayan,India 04.2001 -
Skills
MS Excel
Outlook
Google Spreadsheet
Problem - Solving
Product Knowledge
Positive Thinking
Additional Information
Attended a course of RSC-IT from GBI Institute, Attended a training of time management in genpact, Attended a training of Corporate Etiquette in genpact
Personal Information
- Father's Name: Mr. Radeshyam ojha
- Date of Birth: 10/02/1994
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English & Hindi
Timeline
Fleet Manager
SHOORA MARKETING (SWIGGY)
04.2021 - 03.2023
Back Office Executive
AJMER AUTO AGENCY PVT. LTD. (Honda Two Wheeler)
08.2020 - 03.2021
Fleet Manager
SHOORA MARKETING (SWIGGY)
03.2019 - 07.2020
Back Office Executive
GOYAL AUTOHOUSE PVT. LTD. (Honda Two Wheeler)
10.2017 - 02.2019
Process Associate
GENPACT
10.2015 - 09.2017
B.Sc - IT -
Aryan College M.D.S.U
04.2001 -
12th - Science Education
New Modern Central Sr.Sec.School, R.B.S.E
04.2001 -
10th -
Govt.Sr.Sec School Amayan, MP.B.S.E
04.2001 -
Fleet Manager
CIEL (SWIGGY)
3 2023 - Current