Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Languages
Timeline
Generic
PAVAN OJHA

PAVAN OJHA

Fleet Manager
Ajmer

Summary

To establish myself as a committed, hardworking and successful employee by learning and leading to achieve goals and to use my knowledge and skills for success of myself and organization working.

Overview

9
9
years of professional experience

Work History

Fleet Manager

CIEL (SWIGGY)
3 2023 - Current
  • Managing a team of 200-250 Pickup & Delivery Partners directly on a daily basis
  • Drive Pickup & Delivery Partners efficiencies assigned at an individual level
  • Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis
  • Improve and maintain promised delivery times for better customer experience
  • Conduct classroom/ field training at individual level for better customer experience
  • Conduct regular field audits for better compliance among Pickup & Delivery Partners
  • Manage and control voluntary attrition and control absconders by conducting regular engagement activities
  • Provide feedback at individual level and conduct weekly one-on-ones to understand problem areas
  • Ensure excellent customer experience by solving order level escalations
  • Support Pickup & Delivery Partners during emergencies and exigencies
  • Ensuring that the deliveries are done on time
  • Dashboard supervision of delivery executives on duty.

Fleet Manager

SHOORA MARKETING (SWIGGY)
04.2021 - 03.2023
  • Managing a team of 200-250 Pickup & Delivery Partners directly on a daily basis
  • Drive Pickup & Delivery Partners efficiencies assigned at an individual level
  • Bulk Delivery Boy Hiring
  • Restaurent handling(onboard on swiggy,payment,discount,menu update)
  • Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis
  • Improve and maintain promised delivery times for better customer experience
  • Conduct classroom/ field training at individual level for better customer experience
  • Conduct regular field audits for better compliance among Pickup & Delivery Partners
  • Manage and control voluntary attrition and control absconders by conducting regular engagement activities
  • Provide feedback at individual level and conduct weekly one-on-ones to understand problem areas
  • Ensure excellent customer experience by solving order level escalations
  • Support Pickup & Delivery Partners during emergencies and exigencies
  • Ensuring that the deliveries are done on time
  • Dashboard supervision of delivery executives on duty
  • Responsible for managing the team, from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team
  • Responsible for deciding on the staffing and training requirements for all the areas under your purview.

Back Office Executive

AJMER AUTO AGENCY PVT. LTD. (Honda Two Wheeler)
08.2020 - 03.2021
  • Maintain day to day Vehicle selling file
  • Cheque and cash deposit in bank
  • Customer data maintenance
  • Update day to day RC information
  • Vehicle Billing on Honda website
  • Maintain day to day Vehicle Stock
  • Stock Transfer To another Dealer.

Fleet Manager

SHOORA MARKETING (SWIGGY)
03.2019 - 07.2020
  • Managing a team of 200-250 Pickup & Delivery Partners directly on a daily basis
  • Drive Pickup & Delivery Partners efficiencies assigned at an individual level
  • Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis
  • Improve and maintain promised delivery times for better customer experience
  • Conduct classroom/ field training at individual level for better customer experience
  • Ensure excellent customer experience by solving order level escalations
  • Support Pickup & Delivery Partners during emergencies and exigencies
  • Ensuring that the deliveries are done on time
  • Dashboard supervision of delivery executives on duty
  • Responsible for managing the team, from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team
  • Responsible for deciding on the staffing and training requirements for all the areas under your purview.

Back Office Executive

GOYAL AUTOHOUSE PVT. LTD. (Honda Two Wheeler)
10.2017 - 02.2019
  • Maintain day to day Vehicle selling file
  • Cheque and cash deposit in bank
  • Customer data maintenance
  • Update day to day RC information
  • Vehicle Billing on Honda website
  • Maintain day to day Vehicle Stock
  • Stock Transfer To another Dealer.

Process Associate

GENPACT
10.2015 - 09.2017
  • Day by day Healthcare claim assessment
  • Responsible for conducting audits on healthcare claims to identify any billing aberrancy basis the claim
  • Identify any specific billing pattern or trends from different provider Monthly
  • Communicate and coordinate with the clinical coordinator from client-side
  • Review of the invoice, medical documents and payer specific policies and guidelines
  • Maintain audit log and prepare and share MI from the audit log
  • Handle customer Queries from provider or members vie emails
  • Keeping track of ageing of payment and follow-up.

Education

B.Sc - IT -

Aryan College M.D.S.U
Ajmer, India
04.2001 -

12th - Science Education

New Modern Central Sr.Sec.School, R.B.S.E
Ajmer, India
04.2001 -

10th -

Govt.Sr.Sec School Amayan, MP.B.S.E
Amayan,India
04.2001 -

Skills

MS Excel

Additional Information

Attended a course of RSC-IT from GBI Institute, Attended a training of time management in genpact, Attended a training of Corporate Etiquette in genpact

Personal Information

  • Father's Name: Mr. Radeshyam ojha
  • Date of Birth: 10/02/1994
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Languages

English & Hindi

Timeline

Fleet Manager

SHOORA MARKETING (SWIGGY)
04.2021 - 03.2023

Back Office Executive

AJMER AUTO AGENCY PVT. LTD. (Honda Two Wheeler)
08.2020 - 03.2021

Fleet Manager

SHOORA MARKETING (SWIGGY)
03.2019 - 07.2020

Back Office Executive

GOYAL AUTOHOUSE PVT. LTD. (Honda Two Wheeler)
10.2017 - 02.2019

Process Associate

GENPACT
10.2015 - 09.2017

B.Sc - IT -

Aryan College M.D.S.U
04.2001 -

12th - Science Education

New Modern Central Sr.Sec.School, R.B.S.E
04.2001 -

10th -

Govt.Sr.Sec School Amayan, MP.B.S.E
04.2001 -

Fleet Manager

CIEL (SWIGGY)
3 2023 - Current

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