Pavan Palan
Udupi
Summary
Experienced professional with a strong background in technical support and exceptional customer service skills. Proficient in troubleshooting technical issues and providing effective solutions to ensure customer satisfaction. Skilled in handling customer inquiries and resolving complaints in a timely and professional manner. Proven ability to effectively communicate complex technical information in a clear and understandable manner. Seeking a challenging role where I can utilize my technical knowledge and customer handling expertise to contribute to the success of a dynamic organization.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Senior Technical Support Engineer
Ample Technologies
Udupi
01.2021 - Current
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Hardware and Software related Repair and supports( IOS devices, MacBook, iMac. All apple products)
- Managed customer inquiries through ticketing system, ensuring timely responses.
Sales Executive
Ford Motor
Udupi
08.2016 - 01.2020
- - Directed sales associates' offices, overseeing team management to drive company profitability.
- Identify and cultivate potential customers through lead generation.
- Lead offices of sales associates and manage the team to create profits for their company.
Education
Diploma - Diplmo in Mechanical Engineering
Manipal Institute of Technology
Manipal, Indian 08.2014 - 04.2016
ITI - Automobile course
Delhi University
10th -
Karnataka
Some College (No Degree) - Arts Education
Mahatma Gandhi Memorial Collage
Udupi, IndiaSkills
- Technical Support
- Mechanical Engineering
- Diploma
- Automobile ITI
- System Engineer
- System Administration
- Technical Vehicle inventory
- Diesel engine and Petrol engine
- Customer handling
Certification
Diploma Mechanical Engineering, ITI
Languages
- Tulu
- Kannada
- English
- Hindi
Internship
Internship, 1 Month, Abharan Motors, Take detailed photos of the damaged areas of the vehicle, including the extent of the damage., Look for rust, paint chips, welds, chassis fixes, or any new components that seem mismatched., Making proper estimation of the vehicle damaged body parts and internal impacts., Repairing of damaged parts.
Timeline
Senior Technical Support Engineer
Ample Technologies
01.2021 - Current
Sales Executive
Ford Motor
08.2016 - 01.2020
Diploma - Diplmo in Mechanical Engineering
Manipal Institute of Technology
08.2014 - 04.2016
ITI - Automobile course
Delhi University
10th -
Karnataka
Some College (No Degree) - Arts Education
Mahatma Gandhi Memorial Collage
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