PAVAN R
Bengaluru
Summary
Senior process executive at Infests BPM Ltd with expertise in Microsoft Dynamics 365 and client relationship management. Achieved timely payments through precise invoice verification and resolved billing discrepancies, significantly enhancing customer satisfaction. Contributed to streamlined supply chain procurement processes, driving operational efficiency.
Overview
1
1
year of professional experience
Work History
Senior Process Executive
Informs BPM Ltd
Bangalore
05.2025 - Current
- Managed daily Purchase Order processing using Microsoft Dynamics 365, ensuring accuracy and completeness.
- Verified invoices against POs and agreements, ensuring timely payments and reducing discrepancies.
- Handled credit and rebill POs to resolve pricing or billing discrepancies.
- Supported electronic agreements (E-Agreements) for Microsoft licensing and subscription orders.
- Coordinated audits and collaborated with internal teams to maintain compliance and ensure audit-ready documentation.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction and loyalty.
- Client - Microsoft
Education
Bachelor of Computer Application - BCA
SREE SIDDHAGANGA COLLEGE OF ARTS,SCIENCE AND COMMERCE
TUMKUR, Karnataka, India09.2023
Skills
- Supply chain procurement
- Purchase order management
- SAP ERP
- Microsoft Dynamics 365
- Data analysis
- Invoice verification
- E-agreements support
- Microsoft 365
- Client management
- Team coordination
- Problem solving
Awards
- Ramp Individual Extra Miller, For consistently going the extra mile and exceeding expectations sustaining performance in working on cases and reached expectations.
- Ramp Spot Award, For outstanding performance and quick, impactful contributions that have made an immediate positive difference.
Languages
- English, Full Professional
- Kannada, Native or Bilingual
- Hindi, Limited Working
Timeline
Senior Process Executive
Informs BPM Ltd
05.2025 - Current
Bachelor of Computer Application - BCA
SREE SIDDHAGANGA COLLEGE OF ARTS,SCIENCE AND COMMERCE