PAVAN R
Summary
Senior process executive at Infosys BPM Ltd with expertise in Microsoft Dynamics 365 and client relationship management. Achieved timely payments through precise invoice verification and resolved billing discrepancies, significantly enhancing customer satisfaction. Contributed to streamlined supply chain procurement processes, driving operational efficiency.
Overview
4
4
years of professional experience
Work History
Senior Process Executive
INFOSYS BPM LTD
Bangalore
05.2025 - 07.2026
- Managed daily Purchase Order processing using Microsoft Dynamics 365, ensuring accuracy and completeness.
- Verified invoices against POs and agreements, ensuring timely payments and reducing discrepancies.
- Handled credit and rebill POs to resolve pricing or billing discrepancies.
- Supported electronic agreements (E-Agreements) for Microsoft licensing and subscription orders.
- Coordinated audits and collaborated with internal teams to maintain compliance and ensure audit-ready documentation.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction and loyalty.
- Client - Microsoft
BUSINESS EXECUTIVE
SHRIRAM FINANCE LIMITED
Tumkur
03.2023 - 04.2024
Executive
TeamLease Services Limited
Tumkur
02.2022 - 02.2023
Education
Bachelor of Computer Application - BCA
SREE SIDDHAGANGA COLLEGE OF ARTS,SCIENCE AND COMMERCE
TUMKUR, Karnataka, India09-2023
Skills
- Purchase order management
- Invoice verification
- E-agreements support
- Microsoft Dynamics
- Supply chain procurement
- Microsoft 365 proficiency
- Reporting tools
- Problem solving
- Team coordination
- Customer support
Awards
- Ramp Individual Extra Miller, For consistently going the extra mile and exceeding expectations sustaining performance in working on cases and reached expectations.
- Ramp Spot Award, For outstanding performance and quick, impactful contributions that have made an immediate positive difference.
Timeline
Senior Process Executive
INFOSYS BPM LTD
05.2025 - 07.2026
BUSINESS EXECUTIVE
SHRIRAM FINANCE LIMITED
03.2023 - 04.2024
Executive
TeamLease Services Limited
02.2022 - 02.2023
Bachelor of Computer Application - BCA
SREE SIDDHAGANGA COLLEGE OF ARTS,SCIENCE AND COMMERCE