Pavan Ramchandani
Mumbai
Summary
High potential and experienced Professional with 18 years of experience seeking a Managerial/Senior Role to effectively contribute in Growth of the Organization that utilizes my abilities to explore the dynamic Opportunities of Information Technology, Project Co-ordination, Customer Service etc. by taking the Organization to great heights.
Overview
18
18
years of professional experience
Work History
Proprietor
Sital Enterprises
Mumbai
06.2014 - Current
- Worked as a Proprietor in Sital Enterprises, a Distributor for Coffee Day
- Communicated with an average of 40 clients per Week, discussing their Coffee Machine and material supply needs, maintaining relationships with the clients by building a rapport with customer loyalty
- Responsible for understanding various services required by clients and acting upon them as and when required
- Responsible for providing after sale service to all my clients on regular basis
- Dispatching of the coffee materials as per requirements, liaising with the clients and Coffee Day and other agencies of Sital Enterprises on mails/calls for any clarifications, issues or concerns
- Supported clients in smooth processing of end-to-end transition.
Partner
Ginger Tree Boutique Resort
01.2011 - 05.2014
- Worked as a Partner in a resort, managed bookings and all other guest requirements
- Responsible for overseeing the daily operations of my hotel, ensuring efficient management, and providing strategic direction
- Responsible for supervising staff, managing budgets, implementing marketing strategies, and maintaining compliance with laws and guidelines
- Collaborated with external parties such as suppliers, travel agencies, event/conference planners etc
- Supervised work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
- Provided end-to-end support for any queries or concerns raised in a timely manner.
Guest Representative
Airline Service Center Pvt Ltd - ETIHAD Airways
06.2008 - 12.2010
- Worked as a Guest Representative with ASC- Airline Service Center Pvt
- Ltd
- A 100% subsidy for ETIHAD Airways - the National Carrier of the UAE
- Responsible for taking calls for the Etihad Airways for 18 months, involved in booking reservations and issuing tickets on Amadeus GDS
- Responsible for booking chauffeur service for First and Business Class guests
- Answered emails from guests/passengers of Etihad Airways through a non-voice based process.
Sr. Customer Service Executive
Wipro Bpo Pvt Ltd
08.2006 - 06.2008
- Responsible for taking calls for the airline and within a span of 14 months, certified as the brand of Delta Airlines as a Best Representative giving customer service
- Answered emails from guests/passengers of Delta Airlines through a non-voice based process with efficiency of 110% for 6 months
- Handled chats on Delta Airlines website with the passengers
- Cross selling done for achieving sales targets assigned
- Production/quality targets always exceeded than expected.
Education
Higher Secondary Certification -
Mumbai University
05.2005
Secondary School Certification -
Mumbai University
05.2003
Skills
- Enthusiastic, Resourceful & Dependable
- Self-Motivated, Passionate, Curious and Driven Personality
- A Good Team Player
- Quick in learning new Concepts
- Positive Attitude
- Strong attention to detail and ability to effectively manage Multiple Tasks and Initiatives
- Comfortable working in a Highly Competitive, High-Performance and Target-Driven Environment independently as well as in a Team
- Possess Excellent Communication, Interpersonal Skills, Team Building, Project Co-ordination, Organizational and Collaboration Skills
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
sindhi
Proficient (C2)
C2
Timeline
Proprietor
Sital Enterprises
06.2014 - Current
Partner
Ginger Tree Boutique Resort
01.2011 - 05.2014
Guest Representative
Airline Service Center Pvt Ltd - ETIHAD Airways
06.2008 - 12.2010
Sr. Customer Service Executive
Wipro Bpo Pvt Ltd
08.2006 - 06.2008
Higher Secondary Certification -
Mumbai University
Secondary School Certification -
Mumbai University
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