PAVAN SAI PEDDINTI
Eluru
Summary
Dedicated and experienced Technical Support Engineer with overall 3 years of hands-on experience in resolving production incidents, implementing controls for monitoring production systems, investigating defects, vulnerability management and fostering strong stakeholder relationships. Proven ability to analyze complex problems and implement effective solutions in a timely manner. Committed to delivering reliable IT support and enduring optimal user experiences. Analytical Systems Engineer with hands-on experience in areas of system administration, implementation and support. Knowledgeable and seasoned professional recognized for outstanding maintenance and troubleshooting abilities coupled with solid experience in various application stacks. Dedicated to implementing innovative solutions to solve technical challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Systems Engineer
Tata Consultancy Services
Hyderabad
02.2022 - Current
- Supported as an application team contact, collaborating with issue owners and relevant teams to address audit findings associated with Wonderware applications
- Managed server patching process (OS & Security Updates) to maintain system security and stability
- Provided support to FritoLay sites in effectively utilizing wonderware applications including IntouchHMI, Historian, Query and Trend
- This support contributed to optimizing production processes and enhancing overall operational efficiency
- Migrated the Wonderware System platform application and clients from Windows Server 2012 to Windows Server 2016 across all FritoLay sites in North America
- Utilized ServiceNow change requests to ensure a smooth and coordinated rollout
- Collaborate with business application owners and internal teams to escalate and resolve complex technical problems
- Investigated and reduced incidents by establishing detailed tracking and reporting frameworks
- Made documents based on troubleshooting the issues
- Installing application patches as recommended by the vendor
- Updating Application Licenses in Servers and desktops as required
- Conducted thorough root cause analysis of defects and incidents, proactively implementing preventive measures to mitigate future risks and improve system reliability
- Utilized Qualys Vulnerability Management for remediation planning, scheduling, and execution, minimizing security risks
- Supported for scheduling remediation activities and remediated the vulnerabilities by connecting with multiple teams
- Partnered with CMDB team to enhance data integrity and accuracy, monitoring unauthorized CI changes
- Conducted criticality rating based on application & OS version lifespan, leading to the creation of comprehensive upgrade documentation
- This initiative resulted in improved application performance
Education
Post Graduation- MSC - Computer Science
Adikavi Nannaya University
Rajahmundry, Andhra Pradesh, India06.2021
Skills
- Technical Troubleshooting
- Vulnerability Management
- Patching Management
- Cloud Computing(GCP)
- Core Java
- SQL
Certification
- The Complete SQL Bootcamp: Go from Zero to Hero
- Google Cloud Certified Associate Cloud Engineer
- C programming language and JAVA
Timeline
Systems Engineer
Tata Consultancy Services
02.2022 - Current
Post Graduation- MSC - Computer Science
Adikavi Nannaya University
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