Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
Pavana Devarajan

Pavana Devarajan

Bangalore

Summary

Senior operations leader with an MBA and 15+ years of experience across fund services and payment operations, driving large-scale operational excellence and service transformation. Proven track record of building, mentoring, and leading high-performing teams while streamlining processes, strengthening controls, and delivering consistent, high-quality outcomes. Adept at partnering with cross-functional stakeholders, managing complex client relationships, and translating strategic objectives into scalable operational solutions. Actively seeking the next leadership opportunity to leverage deep domain expertise, people leadership, and change-management capabilities to drive business growth, operational efficiency, and exceptional client and stakeholder experience.

Overview

18
18
years of professional experience

Work History

Associate

JP Morgan Chase & Co
07.2018 - Current
  • Manages APAC fund accounting trade capture and reconciliation team that facilitates NAV calculation
  • Primary function of the team includes trade capture, exception management, accounting v/s custody recon and stake holder management.
  • Conduct and participate in daily fast meet and stake holder meetings.
  • Interact and engage with upstream and downstream functions such as static data, on boarding, NAV valuation and financial reporting on regular basis.
  • Initiate and collaborate with technology and project teams to drive efficiency projects with tactical or strategic solution.
  • Actively participate and represent the team in internal and external audits.
  • Ensuring the team engages with Sydney counterparts to ensure seamless business function.
  • Timely and accurate documentation of Standard Operating Procedures and Training Manuals.
  • Identify any unusual or potentially suspicious transaction activity and reporting and/or escalating in accordance with corporate policy.
  • Conducts regular root cause analysis on errors and control failures.
  • Additionally, conduct brainstorming session to bring in process improvement ideas
  • Setting of goals and objectives ensuring regular performance with DR's

Key Projects / Achievements:

  • Transition of Accounting tool – Actively contributing in a major project in APAC to replace a legacy accounting tool to a more optimized platform which includes client migration, data reporting and control checks.
  • Robotics - Eliminated manual reconciliation by utilizing formatting tools like Xceptor.
  • Added bots to download and save emails and attachments for trade capture and recon purposes

Team Lead

ANZ Support Services
06.2008 - 07.2018
  • Authorizing and making Inward and Outward payments, ACH, Term deposit placement, rollover, closure and Break deposits
  • Was a key member in the transition of the process to Bangalore HUB from Singapore
  • Delivered training to new joiners on Swift Inward and Outward process, Sanction screening, RTGS and Book transfers
  • Initiated and prioritized tactical and strategic automation initiatives to increase processing efficiency and eliminate risk
  • Assisted manager in preparation of reports and meeting decks for senior management.
  • Key daily responsibility includes liaising with Sanctions screening team for high priority payments, action return of funds, check all RTGS, Swift, Book transfers and FX deals, loading parties for sanction screening for ANZ customers and check clearing.
  • Handling Report Funding to treasury balance sheet.
  • Key Projects / Achievements
  • Reduction in risk events / Ops loss by continuously performing the QC and Training any Process gaps
  • Developed and Implemented process improvement ideas for Direct Debit Request.
  • Migrated the Cheque clearing and Inward payments process from Singapore to Bangalore
  • Cross trained in 5 different processes and countries.
  • Prepared end-to-end training document for all the products in the process.
  • Received the Best Performer, on multiple occasions.
  • Was awarded for the Best Kaizen Idea which was successfully implemented in the team.

Education

Master’s - Business Administration, Finance and Human resource

Calicut University
01.2007

Bachelor -

Calicut University
06-2004

Skills

  • Fund Accounting
  • Payment Operations - SWIFT
  • Automation via Digi tools – Alteryx
  • Automation via Digi tools – Xceptor
  • Accounting and Reconciliation
  • Risk & Controls
  • Proven strength in People Management and Team Leadership
  • Conflict resolution
  • Finely-tuned analytical skills
  • Result oriented
  • Driven by discipline and Intergrity

Languages

  • English
  • Hindi
  • Malayalam

Personal Information

  • Passport Number: T1988595
  • Date of Birth: 04/22/1984

Timeline

Associate

JP Morgan Chase & Co
07.2018 - Current

Team Lead

ANZ Support Services
06.2008 - 07.2018

Master’s - Business Administration, Finance and Human resource

Calicut University

Bachelor -

Calicut University
Pavana Devarajan