Summary
Overview
Work History
Education
Skills
Certification
Publications
Leadership Experience
Affiliations
Timeline
Generic

Pavana Nayak

Customer Success Enginner
Bengaluru

Summary

Driven and compassionate professional with strong organizational, interpersonal, and communication skills. Technologically adept, with experience in both Customer Success and product management-related functions. Skilled in fast-paced environments, collaboration, and contributing to data-driven decision-making.

Overview

1
1
year of professional experience
7
7
years of post-secondary education
3
3
Certifications

Work History

Customer Success Engineer

Rubrik
02.2025 - Current
  • Recognized as the Best Performer for Q1.
  • Successfully handled a P0 case that prevented data loss for the customer, earning recognition from both the customer and management.
  • Improved product supportability, resulting in a 20 percent reduction in issue resolution time, by coordinating with engineering and product teams.
  • Coordinated with the Product and Engineering teams to implement new Jarvis alerts for the team.
  • Detected a new bug that typically impacted over 2,000 customers and collaborated with the Engineering team to resolve it, earning recognition from management for the proactive effort.

Customer Success Apprentice

Rubrik
02.2024 - 02.2025
  • Proactively monitored customer environments to identify hardware issues early, enabling timely detection and resolution of potential problems.
  • Coordinated with internal teams to escalate and resolve critical hardware problems, facilitating clear communication and quick resolution.
  • Authored knowledge base articles by researching and analyzing common customer-reported bugs, improving team efficiency and knowledge-sharing.
  • Earned peer recognition for strong collaboration and problem-solving skills.

Education

BE - Computer Science and Engineering

New Horizon College Of Engineering
Bengaluru, India
06.2020 - 06.2024

School -

Sri Siddhi Vinayaka Residential School
Udupi, India
06.2015 - 06.2018

Skills

    Project Planning and Coordination

    Proficient in JIRA

    Proficient in Salesforce

    Stakeholder Management

    Risk Management

    Data-Driven Decision Making

    Microsoft Project

Certification

Foundations of Project Management, An online non-credit course authorized by Google and offered through Coursera., https://coursera.org/verify/AGIECBVKG7LT

Publications

SMART FIT- Elevating Fashion with Image Processing, Https://link.springer.com/chapter/10.1007/978-3-031-82383-125, Leveraged cutting-edge image processing technology to develop a solution for accurate sizing and personalized online shopping experiences.

Leadership Experience

  • CLUB AMBASSADOR, NHCE
  • Quantum X- 22: Best Manager
  • Student Of the Year - SSRS [2018]

Affiliations

SMART FIT- Elevating Fashion with Image Processing

https://link.springer.com/chapter/10.1007/978-3-031-82383- 125 Leveraged cutting-edge image processing technology to develop a solution for accurate sizing and personalized online shopping experiences.

Timeline

Customer Success Engineer

Rubrik
02.2025 - Current

Customer Success Apprentice

Rubrik
02.2024 - 02.2025

BE - Computer Science and Engineering

New Horizon College Of Engineering
06.2020 - 06.2024

School -

Sri Siddhi Vinayaka Residential School
06.2015 - 06.2018

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Pavana NayakCustomer Success Enginner