Pavana Nayak
Customer Success Enginner
Bengaluru
Summary
Driven and compassionate professional with strong organizational, interpersonal, and communication skills. Technologically adept, with experience in both Customer Success and product management-related functions. Skilled in fast-paced environments, collaboration, and contributing to data-driven decision-making.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Customer Success Engineer
Rubrik
02.2025 - Current
- Recognized as the Best Performer for Q1.
- Successfully handled a P0 case that prevented data loss for the customer, earning recognition from both the customer and management.
- Improved product supportability, resulting in a 20 percent reduction in issue resolution time, by coordinating with engineering and product teams.
- Coordinated with the Product and Engineering teams to implement new Jarvis alerts for the team.
- Detected a new bug that typically impacted over 2,000 customers and collaborated with the Engineering team to resolve it, earning recognition from management for the proactive effort.
Customer Success Apprentice
Rubrik
02.2024 - 02.2025
- Proactively monitored customer environments to identify hardware issues early, enabling timely detection and resolution of potential problems.
- Coordinated with internal teams to escalate and resolve critical hardware problems, facilitating clear communication and quick resolution.
- Authored knowledge base articles by researching and analyzing common customer-reported bugs, improving team efficiency and knowledge-sharing.
- Earned peer recognition for strong collaboration and problem-solving skills.
Education
BE - Computer Science and Engineering
New Horizon College Of Engineering
Bengaluru, India 06.2020 - 06.2024
School -
Sri Siddhi Vinayaka Residential School
Udupi, India 06.2015 - 06.2018
Skills
Project Planning and Coordination
Proficient in JIRA
Proficient in Salesforce
Stakeholder Management
Risk Management
Data-Driven Decision Making
Microsoft Project
Certification
Foundations of Project Management, An online non-credit course authorized by Google and offered through Coursera., https://coursera.org/verify/AGIECBVKG7LT
Publications
SMART FIT- Elevating Fashion with Image Processing, Https://link.springer.com/chapter/10.1007/978-3-031-82383-125, Leveraged cutting-edge image processing technology to develop a solution for accurate sizing and personalized online shopping experiences.
Leadership Experience
- CLUB AMBASSADOR, NHCE
- Quantum X- 22: Best Manager
- Student Of the Year - SSRS [2018]
Affiliations
SMART FIT- Elevating Fashion with Image Processing
https://link.springer.com/chapter/10.1007/978-3-031-82383- 125 Leveraged cutting-edge image processing technology to develop a solution for accurate sizing and personalized online shopping experiences.
Timeline
Customer Success Engineer
Rubrik
02.2025 - Current
Customer Success Apprentice
Rubrik
02.2024 - 02.2025
BE - Computer Science and Engineering
New Horizon College Of Engineering
06.2020 - 06.2024
School -
Sri Siddhi Vinayaka Residential School
06.2015 - 06.2018
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