Pavan G
Linkedin.com/in/pavang2803
Summary
Results-driven Helpdesk Engineer with solid experience in technical support, ticket lifecycle management, and intermediate SQL proficiency, with hands-on experience in developing and working with self-created databases. Proven ability to investigate and resolve technical issues, communicate effectively with clients, and provide detailed technical assistance. Eager to leverage skills providing exceptional support, and contributing to customer success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Helpdesk Engineer
Inventech Info Solutions
Bangalore
09.2023 - Current
- Provided L1 technical support for a Government E-procurement portal.
- Managed the ticketing system lifecycle from issue logging to resolution.
- Coordinated with external clients to resolve technical issues and provided detailed assistance with inquiries and issues.
- Escalated issues and coordinated with teams to resolve and provide solutions to users as needed.
Education
Bachelor in Computer Applications - Computer Science
Government First Grade College
Tumkur, IndiaSkills
- SQL
- Application Support
- Ticketing system
- Microsoft Excel
- Technical documentation
- Effective communication
- Requirements gathering
- Relationship Management
Certification
MySQL Advanced Topics
- Implementing stored procedures
- Understanding the importance of indexes, creating and managing views, and subqueries
MySQL Essential Training
- Basics of SQL and database organization
- Working with data types, operators, strings, and math functions
SQL (Basic)
- Certified by HackerRank
Excel: Advanced Formulas and Functions
Timeline
Helpdesk Engineer
Inventech Info Solutions
09.2023 - Current
Bachelor in Computer Applications - Computer Science
Government First Grade College
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