Learning and Exploring new things
Pavani Reddy
LMS Administrator (Senior IT Support Engineer)
Bangalore
Summary
Dedicated and Experienced LMS Administrator with skills in optimizing educational systems. Seeking to apply technical and instructional expertise in an innovative educational setting. Also experienced in Quality Analysis for US Mortgage Appraisals, including client interaction and auditing.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
LMS Administrator (Senior IT Support Engineer)
Miles Futurense Technologies Pvt. Ltd. (Deployed At JAIN (Deemed-to-be University))
Bangalore
12.2022 - Current
- Oversaw LMS operations for thousands of users, ensuring stability. Conducted training sessions to enhance LMS proficiency
- Managed the LMS for onshore and remote teams. Managed user accounts, permissions, and course enrollments.
- Administered LMS and provided frontline support. Achieved 95%+ satisfaction rate in resolving technical issues.
- Supervised weekly course coordinators meeting. Ensured LMS activities, weekly lesson plans and module uploads.
- Evaluated and selected new LMS features. Analyzed user engagement and course effectiveness.
- Provided support to students and faculty for smooth learning. Implemented security protocols to protect data.
- Maintained data confidentiality and prepared reports. Reported to Deputy Director and Director regularly.
Senior Process Executive (Quality Analysis - Team)
Avanze Technologies India Private Limited
Bangalore
12.2021 - 09.2022
- Determined change management needs and defined behaviors for effective program management (Learning Management System).
- Reviewing & Auditing the appraisal reports for US Mortgage Property.
- Allocation to the team, taking huddles working on QC feedback areas.
- Working on Adhoc request and preparing work instructions.
- Performing all activities related to Under Writer.
- Ensure all the opening and closing reports shared with the lead to ensure all the activities are performed 100% without any issues.
- Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
Senior Associate (QA-Underwriting Team Handling)
Visionet Systems Private Limited
Bangalore
10.2020 - 02.2021
- Defined work plans in alignment with stakeholder requirements.
- Responsible for day to day operations, Managing daily inflow team Accuracy, Quality, team perform.
- Review all incoming appraisals from internal and external sources to ensure that reports are completed in a accurate and high quality manner.
- Identify the appraisals that do not conform to the above requirements and work with the appraiser to ensure that the report is corrected and returned.
- Verifying process documents and process checklist to adhere quality while processing, Responsible for day to day operations, ensuring all the quality and accuracy met.
Valuation Analyst (Quality Analysis)
Altisource Business Solutions Private Limited
Bangalore
12.2019 - 08.2020
- Created and maintained precise and accurate models, charts and reports.
- Assessed, evaluated and analyze Broker Price options BPO, Appraisals, Auto valuation Model (AVM) & external and Internal data sources, as appropriate, to independently establish an adjusted value & discretion.
- Prepared in-depth narrative analysis to explain rationale for final adjusted, and find any potential risk, market, legal to ensure no Impact in future.
- Experienced in using AVMs and other secondary Internet sites. On-boarding new loan facilities requiring review of loan documentation.
Process Executive Operations (Quality Review)
Patra India BPO Services Pvt. Ltd.
Bangalore
07.2016 - 11.2019
- Spearheaded organizational development efforts, incorporating macro-level business process enhancements.
- Prepared accurate documents for customer and business needs.
- Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
- Preparing PKT to keep the agents in my team up to date with the process.
- Responsible to do QC for US insurance policies and ensure feedback shared.
- POC several requests from client, audits, endorsements, policy documents, policy paid / partially paid and other Adhoc cases.
Education
MBA - Systems Management
Bharatidasan University
Tiruchirappalli 09.2023 - Current
Bachelor of Commerce (Vocational) - Commerce With Computer Applications
Presidency Degree College
Visakhapatnam 06.2008 - 03.2011
Skills
Moodle (LMS) Learning Management System
LMS Setup/Admin activities/Client Support
Project Management/Quality Analysis/Team Handling/Operations
Tech Support (US/UK Clients)
US Mortgage Appraisal Supervisor Trainee (License # 575001918 - McKissok University, Chicago)
MS Excel / MS Word / MS Power Point
C Language / Core Java
Oracle Fusion HCM (Human Capital Management)
Tally ERP9
Interests
Dance
Music
Timeline
MBA - Systems Management
Bharatidasan University
09.2023 - Current
LMS Administrator (Senior IT Support Engineer)
Miles Futurense Technologies Pvt. Ltd. (Deployed At JAIN (Deemed-to-be University))
12.2022 - Current
Senior Process Executive (Quality Analysis - Team)
Avanze Technologies India Private Limited
12.2021 - 09.2022
Senior Associate (QA-Underwriting Team Handling)
Visionet Systems Private Limited
10.2020 - 02.2021
Valuation Analyst (Quality Analysis)
Altisource Business Solutions Private Limited
12.2019 - 08.2020
Process Executive Operations (Quality Review)
Patra India BPO Services Pvt. Ltd.
07.2016 - 11.2019
Bachelor of Commerce (Vocational) - Commerce With Computer Applications
Presidency Degree College
06.2008 - 03.2011