1Exploration of Historical and Cultural Sites
Pavan Kumar Agarwal
IT System Engineer
Hyderabad,Telengana
Summary
Results-driven IT professional with 3+ years of experience in system engineering, technical support and Business
Analyst. Passionate about staying current with emerging trends and technologies in the industry. Seeking a
challenging role to leverage my diverse skills and contribute to a dynamic team. Immediate joiner.
Overview
5
5
years of professional experience
1
1
Language
5
5
years of post-secondary education
Work History
IT System Engineer
Valuelabs Solutions
Hyderabad, Telengana
09.2023 - 10.2024
- Managed Active Directory and Citrix environments, ensuring secure user access
- Optimized SQL Server databases for enhanced performance
- Resolved user issues via Salesforce/ServiceNow, including EDI failures
- Conducted business analysis, gathering and documenting requirements
- Performed root cause analysis and implemented corrective actions
- Collaborated with IT and business teams for solution implementation
- Integrated AI tools and data analysis to improve productivity
- Handled data management and task automation with SQL Server and Active Batch
- Developed and maintained documentation and process flows
- Facilitated clear communication between stakeholders and technical teams
- Assisted in solution testing, validation, and deployment
- Provided regular reports on system performance and project status.
System Engineer
Arvensystech
Hyderabad , Telengana
04.2023 - 07.2023
- Installed, configured, and maintained computer systems and network infrastructure
- Provided efficient user support, troubleshooting hardware, software, and network issues
- Implemented robust security measures and ensured data integrity
- Collaborated with IT professionals to resolve complex technical issues
- Managed user accounts and access control, optimizing security
- Deployed and updated software applications regularly
- Prepared comprehensive documentation for knowledge sharing
- Monitored system logs and optimized performance
- Troubleshot virtual desktop, LAN/WAN, VPN, and OS issues
- Managed BitLocker encryption, printers, and drivers
- Efficiently handled ServiceNow incidents and user requests.
Administrator
Wipro Technologies
Hyderabad, Telengana
05.2021 - 03.2023
- Support specialist with expertise in virtualization and CIS VDI Data Center
- Resolved critical alerts and maintained user connectivity for various accounts
- Managed Citrix support and virtualization for critical servers: CDC, BDC, HDC, PDC
- Resolved Citrix connectivity challenges, ensuring smooth RDP access for users
- Leveraged Citrix Active Directory for user monitoring, password resets, and software installations
- Monitored 47 sites, promptly addressing alerts like connection timeouts, DFS, and ping issues in the GCC
- Monitoring project
- Maintained Excel sheets, communicated with account users, and improved site health with SOP implementation
- Presented regular reports to management
- Fostered a collaborative work culture.
Operations executive
Infosys Limited
Mysore , Karnataka
11.2019 - 02.2020
- Trained as an Operations Executive, gaining expertise in Python programming and MySQL
- Worked on projects such as DNA DOS, utilizing SSRS, Pl/SQL, Advanced Microsoft Excel, Power BI, and
- Unix Shell scripting
- Developed skills in data analysis, data management, and data visualization.
Education
Bsc - Computer Science and Engineering
Loyola Academy Degree & Pg College
Hyderabad 06.2016 - 04.2019
Master Of Business Administration - Management Information Systems
Pulla Reddy Institute of Computer Science
Hyderabad 08.2023 - 06.2025
Interests
2Passionate Animal Lover and VolunteerDeclaration I do here by declare that the information given above is true to the best of my knowledge
3 Society-Driven Contributor
4Holistic Well-Being Advocate
Work Preference
Work Type
Full TimeContract WorkInternshipPart TimeGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureWork from home optionCareer advancementLanguages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Strength
- Executive Communication Skills
- Proficient in Critical and Logical Thinking with Excellent Problem-Solving Abilities.
- Rapid Learner with Swift Adaptability and a Commitment to Lifelong Learning.
- Strong Interpersonal and Analytical Skills
Skills
Technical support engineer
- Technical Support
- Customer Service
- Service Desk Team Management
- Root Cause Analysis
- Application Installation
- Tracking and Documentation
- Data Analysis
- UNIX Shell Scripting
- Microsoft Windows and Office
- Resolve Technical Problems
- Product Knowledge
- IT Infrastructure Planning
- LAN and WAN Assessment
- Access Management Software
- Ticket Management
- Support End-Users
- Troubleshooting Network Issues
- Diagnose Faults
- Issue Escalation
- Time Management
- Collaborative Team Player
- Technical Expertise
- ITSM Software
- Issue and Resolution Tracking
- Customer Satisfaction
- System Administration
- Troubleshooting Skills
- Problem Analysis
- Active Directory
- OSI Network Layers Understanding
- Configuration and Management
- Client Requirements
- Customer Interaction
- Identify Requirements
- Data Collections
- Database Administration
- Agile Methodology
- SQL Server Reporting Services
- Customer Needs Assessment
- Microsoft SQL
- Python
- Business Requirements
- Data and Analytics
- Scrum Methodology
- Information Technology Management
- Microsoft Excel
- Incident Response
- Service Level Agreements
- Technical Troubleshooting
- Project LifeCycle Management
- Escalation Management
- Production Support
Timeline
IT System Engineer
Valuelabs Solutions
09.2023 - 10.2024
Master Of Business Administration - Management Information Systems
Pulla Reddy Institute of Computer Science
08.2023 - 06.2025
System Engineer
Arvensystech
04.2023 - 07.2023
Administrator
Wipro Technologies
05.2021 - 03.2023
Operations executive
Infosys Limited
11.2019 - 02.2020
Bsc - Computer Science and Engineering
Loyola Academy Degree & Pg College
06.2016 - 04.2019
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