SRAVANKUMAR GUJJULA
IT Professional
Hyderabad
Summary
Detail-oriented IT professional experienced in installing, configuring, and maintaining hardware, software, and mobile devices. Establishes strong client relationships through adaptability and effective communication. Focused on delivering exceptional customer support and efficiently troubleshooting complex issues to maintain smooth operations.
Overview
10
10
years of professional experience
Work History
IT System Engineer
Berm Tec Inc
2022.04 - 2026.04
- Rectified issues and advanced problems utilizing informed support and superior service.
- Mitigated sophisticated technical problems by employing strategic problem-solving approaches and comprehensive root cause analysis.
- Offered expert guidance to end-users, securing optimal system functionality and elevated user satisfaction.
System Administrator
PMR Medical College
2021.08 - 2022.03
- Managed system administration tasks at PMR Medical College in Chevella, Vikarabad.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
IT Support Engineer
Ebix Smart Class Pvt Ltd
2019.10 - 2021.08
- Worked as an IT Support Engineer in Ebix Smart Class Pvt Ltd, Hyd from Oct’ 2019 to Aug’ 2021.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
System Administrator
SR Engineering College
2016.02 - 2019.07
- Managed system operations at SR Engineering College, ensuring optimal performance and security.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Education
B.C.A - Bachelor of Computer Applications
Sri Arunodaya UG & PG College
Warangal, India2011-04
Skills
Active Directory
Network Routers & Firewalls Config & Maintain
Windows 7/81/10/11 Support and Configuration
Technical support
Onsite customer support
Printer and Print Server support
Windows Familiar, Linux Basics, Mac OS Basics
Interests
Web Browsing, Playing Cricket, Learning New Technology
Personal Information
Date of Birth: 20th Jan 1991
Timeline
IT System Engineer
Berm Tec Inc
2022.04 - 2026.04
System Administrator
PMR Medical College
2021.08 - 2022.03
IT Support Engineer
Ebix Smart Class Pvt Ltd
2019.10 - 2021.08
System Administrator
SR Engineering College
2016.02 - 2019.07
B.C.A - Bachelor of Computer Applications
Sri Arunodaya UG & PG College