Pavan Kumar B Kulkarni
Hyderabad,TG
Summary
To establish a challenging position in the industry, by promoting and working with the goals and merits of the company and deliver to its standards with my experience, perseverance, commitment, and dedications.
I am very much interested in exploring the possibility of securing a position in your organization. Enclosed, please find my current profile submitted for your kind consideration and review's wish to submit that I am keen on associating myself with a growing organization like yours and put in all my energies for enriching myself with experience and at the same time put in hard work to help in the growth of the organization.
Overview
17
17
years of professional experience
Work History
Subject Matter Expert (S.M.E)
Hinduja Global Solution Pvt Ltd
01.2008 - 01.2011
- Working for Airtel Call center as a SME
- Handling the SEM Team of 25 employee & supporting them with proper training from the client on time
- Preparing week roster & managing the dashboard of SME Call
- Handling the Customer Escalation & giving the proper information to the client as per the client requirement
- Co-ordination with the back-end team related to customer queries & helping the customer on trust
Operation Executive
Visista Insurance Broking Services Pvt Ltd
06.2015 - 06.2016
- Handling the major 1 crore premium client of Visista insurance (EX: GVK EMRI & E- Centric& Vasudha Pharma & Biological E etc.)
- Premium calculation for Addition & Deletion for all clients Sending Insurance Company
- Following with the insurance company for the Endorsement
- Send the endorsement copy to TPA & follow up on E-card
- Handling the GPA Claims & reporting to insurer for settlement
- Handling grievance day to day
- Booking bussing every day in sabia portal
- Reconsulting every month booking & sending to account team for generating of insurer invoices for brokage collection from insurance companies
- Handling my retention & coordination with my team leader on renewals
- Four-night meeting with insurance companies for pending works & product trainings
Client Servicing Executive
FAMILY HEALTH PLAN (TPA) LIMITED
11.2011 - 06.2015
- Regular interaction with company Hr
- About the employee claim & cashless
- Coordaining with internal team for processing the claims on TAT
- Cording with the Enrollment team for employee updating as per the endorsement received from the insurer & broker
- Checking up with float team for claims settlement on time
- Checking with networking team for any hospital empanelment
- Given presentation about the claim & cashless process of FHPL
- Handling Corporate escalation & providing the complete information on the claim & Cashless as the requirement
- Four-night meeting with HR about the claim & Cashless related processing & wellness activity
- Coordaining with the wellness team & support on the wellness activity
- Handling the issues related to health card
Operation Manager
Howden Insurance Broker India Pvt Ltd
06.2016 - 07.2021
- Handling Major 36 client of Howden insurance Brokers (Ex: Model N India, Inspirage software, Tanala solution, Nektar Therapeutics etc.)
- Total premium which I holed by me 3 crore 90 lakhs
- Premium calculation for Addition & Deletion for all clients Sending Insurance Company
- Following with the insurance company for the Endorsement
- Send the endorsement copy to TPA & follow up on E-card
- Sending the E-card login & Physical card to client on monthly basis
- Updating the EB Portal for all the clients
- Providing the wellness activity as per client requirement
- Handling COVID warier Team & Provide the services to employee & HR in covid stage 1
- Issuing the travel policy for corporate clients
- Day to day interaction with the TPA for the Cashless & reimbursement claims
- Handling help desk on client place & provide the details about the insurance & their benefits
- Handling all IT related work in office coordination of IT Team
- Handling all Administrator work in coordination with admin & HR team
Deputy Manager for Operation’s
Global Insurance Broker’s Pvt Ltd
07.2021 - 06.2022
- Making RFQ’S and sending to Insurance Companies
- Coordinating with the Insurance companies for getting the Quotations
- Talking with the BD Team about the Policy Business Placements
- Retaining my existing & Present client business in Global Insurance brokers
- Cross selling & upselling on the insurance product & giving benefit to company
- Entering the business details in GPS Portal about the Client
- Premium calculation for Addition & Deletion for all clients Sending Insurance Company
- Following with the insurance company for the Endorsement
- Send the endorsement copy to TPA & follow up on E-card
- Handling client wellness activity as per client requirement
- Handling Covid care team & helping the employee & corporate with bed & ambulance &expert Dr etc
- Targeting the new business with extra interest & closing the leads
- Taking insurance company training for improving the knowledge for policy under writing
- Participating in the company insurance tenders & quoting the QCR for the placement
Business Development Manager
Niva Bupa Health Insurance Co Ltd
06.2022 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Managing the loss Ratio of policy which i had closed.
- Handling good Broker Relation ship & getting more business & Achieving my monthly Targeted.
- Handling 15 Cr of GHI business from Brokers & Agents & Banks Channel.
Education
S.S.C -
National High School
Bachelor of Science - Information And Computer Systems
Ambedkar Open University
05-2003
Skills
- Ms Office
- Hardware services
- Team leadership
- Business development and planning
- Relationship building and management
- Client relationship building
- New business development
Languages
Kannada
English
Telugu
Hindi
Awards
- Got the best top second SME award from Hindu's Global solutions.
- Got an appreciation mail from the CFO for helping on the cashless approval at late night (client Name: Model N India).
- Got best employee award from Howden Insurance Broker for supporting the COVID Warrior Team in pandemic situation.
- Got best employee award from Howden Insurance Broker as a good performer on client handling.
- I had Got the best performance award from Mr.Krishana Ramachandra CEO for over achieving my yearly target.
- I Got 3 Year continues award from Niva Bupa For over achieving my target.
Hobbies and Interests
- Internet browsing on company profile
- Playing shtetel
- Football
- Cooking
Personal Information
- Father's Name: (Late) B R Kulkarni
- Mother's Name: Yamuna Bai B Kulkarni
- Date of Birth: 08/11/87
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Business Development Manager
Niva Bupa Health Insurance Co Ltd
06.2022 - Current
Deputy Manager for Operation’s
Global Insurance Broker’s Pvt Ltd
07.2021 - 06.2022
Operation Manager
Howden Insurance Broker India Pvt Ltd
06.2016 - 07.2021
Operation Executive
Visista Insurance Broking Services Pvt Ltd
06.2015 - 06.2016
Client Servicing Executive
FAMILY HEALTH PLAN (TPA) LIMITED
11.2011 - 06.2015
Subject Matter Expert (S.M.E)
Hinduja Global Solution Pvt Ltd
01.2008 - 01.2011
S.S.C -
National High School
Bachelor of Science - Information And Computer Systems
Ambedkar Open University
Similar Profiles
Sunil Kumar SethySunil Kumar Sethy
Senior Process Improvement and Adherence Analyst L-7 at No-broker Technologies Solutions Pvt. Ltd.Senior Process Improvement and Adherence Analyst L-7 at No-broker Technologies Solutions Pvt. Ltd.
Pankaj Singh BishtPankaj Singh Bisht
Sr Customer Care Executive at Ienergizer Pvt. LtdSr Customer Care Executive at Ienergizer Pvt. Ltd
ABHIMANYU MURALEEDHARANABHIMANYU MURALEEDHARAN
Sales Executive at Hinduja Global SolutionSales Executive at Hinduja Global Solution