Pankaj Singh Bisht
Sr Customer Care Executive
Ghaziabad,Uttar Pradesh India
Summary
OBJECTIVES: To achieve great heights as professional in a globally competitive environment while working with the organization of a repute yielding the twin benefits of achieving self-realization and accomplishment of organizational goals. A critical thinker with strong analytical skills. Get on well people at all levels, easily making good working relationships. Seek out new responsibilities irrespective of reward and recognition. Strive for quality in everything I do.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Sr Customer Care Executive
Ienergizer Pvt. Ltd
Noida, Uttar Pradesh
12.2020 - Current
- This is Inbound Process Where i have to Resolve One Airtel Customer Query, Complaint and Request.
- One Airtel Contain three things Airtel Postpaid, Airtel DTH and Airtel Broadband.
- Working as a Relationship Manager My customer is my responsiblity.
- Recommended potential products or services by collecting customer information and analyzing customer needs.
Sr Customer Care Executive
Radiate Pvt.Ltd
Noida, Uttar pradesh
02.2020 - 10.2021
- Working as a Sr.Customer care executive as I have to take care of Shiprocket Clients query.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Interfaced with airlines, shipping, trucking and related carriers to understand requirements and track shipments.
Sr. Customer Care Executive
CY Future Pvt.Ltd
Noida, Uttar Pradesh
10.2019 - 02.2020
- Working as a Sr.Customer care executive as I have to take care of Club Factory customers queries.
- This is inbound process and have to inform customers about order status,order tracking,refund status and resolve all types of complaint and query.
- Helped average of 120 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Sr Customer Care Officer
Hinduja Global Solution Pvt. Ltd
Pune, Maharashtra
09.2015 - 02.2017
- This is Inbound process where I have to resolve Idea Postpaid Platinum Customers Query, Complaint and Request.
- Increased customer satisfaction by resolving Customer Service issues.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
BBA - Retailing
06.2018 - 06.2020
10+2 - Commerce
03.2010 - 03.2011
10th - Science And Maths
03.2008 - 03.2009
Skills
Customer care
Additional Information
- CO-CURRICULAR ACHIEVEMENTS: , Event organizer in all school and college annual day functions and other technical events. ‘A’ certificate in Bharat Scout and Guides and attended Annual Training Camp in KENDRIYA VIDYALAYA Gold Medal in Karate National Level.
Sports
Sports is very essential for every human life which keep them fit and fine and physical strength. It has great importance in each stage of life. It also improve the personality of people. Sports keep our all organ alert and heart become most stronger by regular playing some kind of sports. Sports has also given priority from old age and nowadays it has become more fascinating. Due to the physical activity blood pressure also remains healthy, and blood vessels remains clean.
Timeline
Sr Customer Care Executive - Ienergizer Pvt. Ltd
12.2020 - Current
Sr Customer Care Executive - Radiate Pvt.Ltd
02.2020 - 10.2021
Sr. Customer Care Executive - CY Future Pvt.Ltd
10.2019 - 02.2020
Jaipur National University - BBA, Retailing
06.2018 - 06.2020
Sr Customer Care Officer - Hinduja Global Solution Pvt. Ltd
09.2015 - 02.2017
Kendriya Vidyalaya - 10+2, Commerce
03.2010 - 03.2011
Kendriya Vidyalaya - 10th, Science And Maths
03.2008 - 03.2009
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