Interest to learn software level coding
Pavan Kumar Desu
Software Engineer
Bangalore
Summary
Organized and dependable candidate successful at managing multiple priorities (interpersonal skills,time management and problem -solving skills) with a positive attitude,Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
IT Analyst (Enterprise Release Operations Manager)
Tata Consultancy Services ltd
Bangalore
05.2022 - Current
- Hands on Experience in the roles of Incident Management, Problem Management , Change Management and Release Management.
- Managing high priority incidents [P1 and P2] incidents report across local operating markets for supported services through service desk and monitoring tools.
- Assessment of business risk involved for the major incidents by contacting customer and key stakeholders and kick of the major incident process if the business impact meets the criteria,Engage with costumer for incident and impact clarification. Hosted Bridge calls for P1,P2,P3,Sev1,Sev2 incidents,Sending communications to the customers,stakeholders.
- Provide Code Deployment. Incident Management and Change Management Services.
- Identify opportunities for Optimization in release processes and initiate changes.
- Monitoring the effectiveness of incident management and Service Request fulfillment and makes recommendations for improvement.
- Assist with the development of processes and procedures to improve incident response time,analysis of incident and SOC operations.
- Primary contact for all Infrastructure Services from Environment service team.
- Developed project plans for environment delivery and task execution.
- Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
Engineer
Tejas Networks Ltd
Bangalore
10.2021 - 05.2022
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Coordinated sampling and analysis tasks to verify quality of finished products.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Interacted with subject matter experts to develop training material and tools for personnel.
- Prepared action plans for problematic processes and assets.
- Performed preventative maintenance to keep tools and equipment functional.
- Participated in formal internal design reviews of proposed products and components.
- Tested and analyzed equipment design and performance feasibility to determine potential.
Technical Associate
Team Lease Pvt Ltd
Bangalore
09.2018 - 09.2021
- Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
- Managed hardware inventory tracking system, monitoring deployed hardware and confirming proper hardware collection after use.
- Provided technological readiness training to reduce support ticket submissions.
- Collaborated with senior technical staff on larger projects, exceeding required contribution thresholds to project workflow.
- Performed hardware replacements, instructing end users on operational differences associated with change procedures.
- Offered technical guidance on operating systems and platforms.
- Maintained and deployed standardized software packages for deployment on company systems.
- Diagnosed and researched technical faults, escalating support issues when necessary.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to required technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded promptly to incoming sales leads and requests for technical support.
- Monitored systems in operation and quickly troubleshot errors.
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Collaborated with leads and managers to escalate and address customer inquiries or technical issues.
Associate
Tejas Networks Ltd (Contract base)
Bangalore
03.2016 - 05.2018
- Knowledge on hardware level Testing and supporting for board bring up.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Volunteered prioritized tasks to meet tight deadlines.
- Managed customer relations through communication and helpful interactions.
- Volunteered for extra shifts during holidays and other busy periods to increase the more outcome.
Education
Bachelor of Technology - Electronics And Communications Engineering
Jawaharlal Nehru Technological University
Kakinada 09.2011 - 04.2015
Skills
Programming Language - C Language
Operating system - Windows, Linux
Testing - Manual Testing
Packages - MS-Excel, Graph, PPT, Data Analysis
Interests
Chess, badmiton, Interest to learn new things
Chess : It is an one of the strategic game and it will show of our intelligence and capability of thinking.
Badminton : By playing of this game will get the relaxation and we can increase the concentration on work.
Interest to learn new things : i will show more interest to learn the coding level knowledge.
Tools
- Service Now
- AppDB (Application Database)
- Urelease
- Spinnaker
- Release bridge
- HLEP (High level execution plan)
Timeline
IT Analyst (Enterprise Release Operations Manager)
Tata Consultancy Services ltd
05.2022 - Current
Engineer
Tejas Networks Ltd
10.2021 - 05.2022
Technical Associate
Team Lease Pvt Ltd
09.2018 - 09.2021
Associate
Tejas Networks Ltd (Contract base)
03.2016 - 05.2018
Bachelor of Technology - Electronics And Communications Engineering
Jawaharlal Nehru Technological University
09.2011 - 04.2015