Pavankumar Racharla
Delivery Manager
Hyderabad
Summary
Dynamic and results-driven IT Project and Program Manager with over 19 years of experience in digital transformation, telecom modernization, and SaaS product delivery. Expertise in leading complex technology projects on platforms such as Genesys, Salesforce (SFDC), ServiceNow, and 3DEXPERIENCE across diverse sectors including Telecom, HR Tech, and PLM. Proficient in Agile, Waterfall, and hybrid methodologies, with a strong focus on client engagement, stakeholder management, risk mitigation, and cross-functional team leadership. Committed to leveraging emerging technologies like AI/GenAI to foster innovation and deliver exceptional value.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Delivery Manager
Tata Consultancy Services (TCS)
09.2005 - Current
- Project: PLM NG – Valeo | 3DEXPERIENCE 2023x
- Led a global greenfield upgrade from Enovia 2013x to 3DEXPERIENCE 2023x.
- Directed delivery across multiple regions with Agile project governance.
- Acted as the main delivery contact for customer stakeholders and vendors.
- Managed sprints, release coordination, and continuous feedback loops.
- Project: Global Business Support – Metso Outotec
- Delivered 24x7 global IT support for 50+ engineering and PLM applications.
- Oversaw SLA-based delivery across a 60+ member team.
- Drove operational dashboards and optimized ticketing via Jira and knowledge management.
- Led initiatives on change management and vendor escalations.
- Project: PDM Light – Damen Shipyards
- Designed and implemented scalable infrastructure for 3DEXPERIENCE deployment.
- Coordinated with platform, network, and DR teams to ensure system resilience.
- Other Projects: Ericsson, Microsoft, Ashok Leyland, Hospira
- Managed telecom and enterprise-wide digital transformation and migration projects.
- Provided delivery oversight for application modernization using legacy-to-modern stack transition.
- Built strong working relationships with technical architects, product owners, and client stakeholders.
Education
Master of Science - Computer Science
Osmania University
Hyderabad, India04-2004
Skills
AI : Gen AI, Chat GPT, OPEN AI Integration, Agentic AI
Certification
PMP (Project Management Professional) – Target Completion: 2025
Interests
Target Roles: IT Project Manager, Program Delivery Manager, Digital Transformation Leader, Industries: Telecom, SaaS, HR Tech, IT Services & Consulting, Availability: Full-Time Hybrid or Remote Open to Travel
Accomplishments
- Star Team Award – Ashok Leyland
- Best Performer Award – Microsoft Mobile Oy
- Star Team Award – Ericsson
CORE COMPETENCIES
- IT Delivery & Program Management (Agile, Waterfall, Hybrid)
- Digital Transformation (Telecom, HR Tech, SaaS)
- Stakeholder & Client Engagement (Internal & External)
- Genesys, Salesforce (SFDC), ServiceNow Integration Oversight
- Platform & Architecture Understanding (Cloud & On-premise)
- Risk Management | Change Management | KPI/SLA Governance
- Team Leadership & Resource Planning (Global, Cross-functional)
- Innovation with AI/GenAI | Technology Modernization
- Quality Assurance, CI/CD | Project Budget Management
Timeline
Delivery Manager
Tata Consultancy Services (TCS)
09.2005 - Current
Master of Science - Computer Science
Osmania University
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