SHOBANA EARNEST WILLIAM

Project: Humana Inc, Healthcare - Wellness & ITGS/Business Testing/Clinical Portfolios

• Excelled in successful management of multiple high-stakes programs, delivering all projects on time and within budget while achieving maximum customer satisfaction.
• Proposed and worked on designing an agentic AI testing solution to achieve E2E autonomous testing workflow which supports test case/selenium script generation/test execution and integration with story board and test management tools absolutely voiding manual prompts. This solution effaces manual effort of approx 40 hours and saves approx $800 per person for a COMPLEX user story, offering nearly 70% of test coverage and data accuracy for a well groomed story
• Led complex Rehire & Transition programs liaising with 150 plus associates, developed a streamlined onboarding process for new hires, decreasing ramp-up time and increasing productivity.
• Served as Business Analyst/Product Owner to define requirements and develop a Minimum Viable Product, collaborating effectively with Product teams and Business PMs.
• Developed comprehensive project plans, detailing timelines, milestones, resource allocation, and risk management strategies.
• Conducted performance analyses to pinpoint improvement opportunities and continuously monitored progress to adapt to evolving requirements.
• Created in-depth reports tracking key performance indicators aligned with program objectives.
• Led stakeholder reviews at critical project lifecycle junctures, ensuring alignment and transparency.

Project: Humana Inc, Healthcare - EDW Pharmacy

• Designed, developed and maintained automation frameworks using TOSCA for database and front end UIs , especially for Regression suites
• Conducted risk assessments to identify potential issues in projects, facilitating proactive mitigation strategies.
• Evaluated testing tools and technologies to optimize resource utilization and improve testing efficacy across projects.
• Identified areas for process improvement within the testing lifecycle, leading to reduced time-to-market for products.
• Created traceability matrices to enhance requirement compliance and quality. Planned test schedules or strategies within project scope and delivery dates.
• Consultation with Managers to determine the role of the IT Systems in Organization
• Cultivated strong working relationships with key project stakeholders, offshore team and management enabling seamless integration between teams throughout project lifecycle
• Generated weekly progress reports that tracked project milestones against timelines.
• Established quality objectives through data-driven metrics such as defect density and coverage.

Project: Humana Inc, Healthcare - CGX

• Developed a deep understanding of business rules to drive effective testing strategies.
• Facilitated collaboration between business and development teams to accurately capture and interpret requirements.
• Prepared comprehensive Master Test Plans and detailed Test Scenarios to guide testing efforts.
• Established Test Data based on Functional Specifications to validate features and execute Regression Scripts efficiently.
• Reviewed Test Cases and results with business stakeholders to ensure transparency and alignment.
• Compiled SQUID Status Reports and communicated project updates to stakeholders effectively. Captured and documented defects within SQUIDs to support continuous improvement initiatives.
• Participated in Test Case reviews and Internal/External Quality Audits to maintain high-quality standards.

Project: Liberty Mutual, Insurance

• Gathered and analyzed user requirements to enhance security testing efficiency.
• Executed regression security tests using automation framework in Ruby on Rails.
• Ensured timely and quality deliverables through comprehensive testing and coordination.
• Provided support for User acceptance Testing and provided Knowledge Transition to business users
• Create API scripts and run on Soap UI to test successful API connection

Project: USAA Insurance

• Gathered and analyzed user requirements for production defects and minor modifications, ensuring a thorough understanding of business rules.
• Developed comprehensive Master Test Plans and detailed Test Scenarios to drive robust testing processes.
• Established Test Data according to Functional Specifications for feature validation and Regression Testing.
• Executed System Testing, Regression Testing, Integration Testing, and Compatibility Testing across diverse platforms to ensure quality.
• Oversaw quality assurance and timely delivery of outputs from offshore teams, maintaining high standards.
• Collaborated with business stakeholders to review Test Cases and results, fostering alignment and transparency.

Project: Target Retail

• Led test strategy development and execution for multiple projects, ensuring alignment with client requirements.
• Validated mainframe databases to enhance promotional management efficiency.
• Verify and Validate Mainframe Data base for Promotion management : Preparation of Master Test Plan and Test Scenarios
• Led comprehensive testing initiatives, ensuring overall quality and timely deliverables.
• Supported user acceptance testing and provided critical knowledge transition to stakeholders.
• Gathered user requirements to drive strategic business insights.
• Defect Management and Metrics Reporting in QC

Project: Morgan Stanley, Banking

• Gathered and analyzed user requirements and Constructed a detailed Requirements Traceability Matrix for clear documentation.
• Developed comprehensive test plans tailored to specific project requirements.
• Created strategic test scenarios to meet critical business needs.
• Designed robust test scripts for effective testing processes and Identified test data to support thorough test execution.
• Executed test cases to evaluate application functionality and performance. Monitored and tracked defects to enhance software quality.
• Conducted end-to-end testing for applications impacted by data conversion and Performed health check-ups and smoke testing following database refreshes.