Open To Work
Pavin Palas P S
Trivandrum
Summary
Dynamic Senior Analyst with proven expertise in application support, incident handling, and infrastructure management. Skilled in resolving software issues within defined SLAs, ensuring client satisfaction and zero escalations. Adept at root cause analysis, troubleshooting, and coordinating with cross-functional teams to deliver timely, high-quality solutions.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Senior Analyst
Allianz Technology
02.2022 - Current
- Executed application lifecycle management, mitigating vulnerabilities through testing and packaging.
- Handled P1/P2 tickets, ensuring immediate resolution of high-priority incidents.
- Installed, configured, and supported applications including Adobe Acrobat Pro, Citrix Workspace, and O365 tools.
- Conducted root cause analysis for recurring issues, creating action plans to prevent escalations.
- Coordinated with deployment and packaging teams for defect resolution during DEV, UAT, and production phases.
- Maintained knowlegde base articles and resources to ensure solution quality.
- Collaborated with vendors and engineers to resolve complex application-related issues.
- Supported change management activities, securing approvals for technical implementations.
- Enhanced customer satisfaction by troubleshooting incidents and onboarding applications to Intune-managed devices.
Education
Bachelor's Degree - Computer Science
Lourdes matha college of science and technology
01-2020
Skills
- Incident & Ticket Management (ServiceNow, Jira)
- Application & Infrastructure Support (Windows, O365, Citrix Cloud, Adobe Admin)
- Root Cause Analysis & Problem Resolution
- Software Installation & Configuration
- Microsoft Intune
- Citrix Cloud Administration
- Manual testing
Phone
+91, 8943882212
Affiliations
Implemented Single Sign-On (SSO) for LogMeIn Rescue, improving secure authentication.
Automated group synchronization between Azure AD and Rescue Admin Console, reducing manual effort.
Conducted end-to-end security evaluations of enterprise applications.
Designed and executed manual test cases for Windows/macOS applications.
Piloted Adobe Generative AI features and evaluated business impact.
Streamlined upgrade testing for Adobe and Citrix Workspace applications, minimizing downtime.
Automated group synchronization between Azure AD and Rescue Admin Console, reducing manual effort.
Conducted end-to-end security evaluations of enterprise applications.
Designed and executed manual test cases for Windows/macOS applications.
Piloted Adobe Generative AI features and evaluated business impact.
Streamlined upgrade testing for Adobe and Citrix Workspace applications, minimizing downtime.
Accomplishments
Nakshatra Award for Customer Support
Spot Award for Customer Support
Recognized for completing high-impact technical activities and ensuring client satisfaction
Spot Award for Customer Support
Recognized for completing high-impact technical activities and ensuring client satisfaction
Certification
AZ 900 fundamentals
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridSalary Range
₹800000/yr - ₹1000000/yrTimeline
Senior Analyst
Allianz Technology
02.2022 - Current
Bachelor's Degree - Computer Science
Lourdes matha college of science and technology