Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Affiliations
Timeline
Generic
PAVITHIRA D
Open To Work

PAVITHIRA D

Chennai

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Product Support AssociateData Analytics and Visualization Job Simulation ProgramIntern

Work Type

Full Time

Location Preference

HybridRemoteOn-Site
Location: ChennaiMangalore, KAHyderabad, TG
Open to relocation: Yes

Salary Range

₹45000/yr - ₹200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsPaid time offPaid sick leaveTeam Building / Company RetreatsWork from home optionCompany Culture

Summary

Dynamic Product Support Associate with extensive experience at Sutherland, recognized for enhancing customer satisfaction through effective issue resolution and quality assurance. Expertise in data analysis and customer relationship management led to a 20% reduction in turnaround time and a 10% improvement in compliance. Proven ability to deliver exceptional results in high-pressure environments.

Overview

7
7
years of professional experience
5
5
Certifications

Work History

Product Support Associate

Sutherland
05.2023 - Current
  • Delivered product support for 2 years, resolving customer issues promptly and contributing to high satisfaction levels.
  • Improved customer satisfaction scores by 15% through proactive issue resolution and quality monitoring.
  • Functioned as Escalation SPOC, which helped reduce turnaround time by 20% through streamlined communication.
  • Supported team for 6 months, achieving 100% SLA adherence and mentoring associates to expedite onboarding.
  • Conducted audits as Virtual Quality Analyst for 6 months, enhancing compliance by 10%.

Data Analytics and Visualization Job Simulation Program

ACCENTURE
Chennai
02.2024 - 03.2024
  • Advised hypothetical social media client as Data Analyst, providing insights to guide strategic decisions.
  • Cleaned, modeled, and analyzed 7 datasets, uncovering insights into content trends that informed strategic decisions.
  • Created PowerPoint deck and video presentation to effectively communicate key insights to client and internal stakeholders.
  • Skills: Project Planning | Data Cleaning and Modeling | Data Visualization | Business Storytelling | Presentation Skills | Public Speaking.

Intern

INDIAN BANK
Madurai
05.2019 - 05.2019
  • Collaborated with experienced banking professionals to enhance understanding of banking operations, utilizing data analysis and problem-solving skills to drive 90% increase in deposit growth through promotional strategies.
  • Implemented customer feedback system, achieving 95% improvement in customer satisfaction.
  • Skills: Banking | Account Management | Financial Transactions | Regulatory Compliance | Risk Management | Financial Market Research | Build Strong Relationships | Customer Centricity.

Education

MBA - Business Analytics & HR (86%)

Kalasalingam Academy of Research & Education
Viruthunagar
01-2026

Bachelor of Arts - Banking & Insurance (69%)

Lady Doak Collage
Madurai
05-2019

High School Diploma -

Brindavan Public School (86.3%)
Kodaikanal
04-2016

Skills

  • Product support and customer satisfaction
  • Customer relationship management
  • Quality assurance and regulatory compliance
  • Process improvement
  • Team collaboration
  • Data visualization and analysis

Websites

Certification

Business Analytics with Excel, and Excel Automation using ChatGPT.

Accomplishments

Student of the Year and Pupil Leader.

Affiliations

Volunteer in many social activities.

Timeline

Data Analytics and Visualization Job Simulation Program

ACCENTURE
02.2024 - 03.2024

Product Support Associate

Sutherland
05.2023 - Current

Intern

INDIAN BANK
05.2019 - 05.2019

MBA - Business Analytics & HR (86%)

Kalasalingam Academy of Research & Education

Bachelor of Arts - Banking & Insurance (69%)

Lady Doak Collage

High School Diploma -

Brindavan Public School (86.3%)

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PAVITHIRA D