Pavithra Baskar
ServiceNow
Chennai,Tamilnadu
Summary
Dynamic ServiceNow Consultant with extensive experience in business analysis and cross-functional collaboration. Expertise in configuring ServiceNow solutions and conducting user training, leading to improved system performance and user satisfaction.
Overview
3
3
Languages
2
2
Certification
4
4
years of professional experience
Work History
ServiceNow Team Lead
Dexian India Technologies
Chennai
07.2022 - Current
- Analyzed client requirements to tailor ServiceNow solutions effectively.
- Analyzed customer requirements and developed solutions for successful implementation of ServiceNow applications.
- Configured workflows and automated processes within the ServiceNow platform.
- Configured user roles and profiles, access control lists and data policies as per client's requirement.
- Conducted training sessions for users on ServiceNow functionalities and best practices.
- Documented technical specifications and user guides for system applications.
- Maintained system integrity through regular updates and performance checks.
- Developed detailed project estimates and timelines to facilitate on-time task completion.
- Coordinated with stakeholders, including developers, testers, and end users, to ensure project completion within established timelines.
- Prepared test plans and test cases for unit testing and regression testing prior to release into production environment.
- Researched best practices and industry trends for ServiceNow platform, recommending enhancements to improve system functionality.
- Developed and maintained knowledge base articles for user guidance and support.
- Performed integration of ServiceNow with other third party systems such as LDAP, SSO and Active Directory.
- Led daily team operations and coordinated project tasks effectively.
- Implemented process improvements to enhance team efficiency and productivity.
- Monitored task completion and ensured adherence to quality standards.
- Organized team meetings to discuss project updates and address challenges.
- Collaborated with cross-functional teams to achieve project goals and deadlines.
- Developed strategies to increase team productivity and improve customer service levels.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
Education
B.Com - Accounting And Finance
Madras Christian College
Chennai03-2013
Skills
- ServiceNow setup
- IT service management
- Agile project management
- Business analysis
- Analyzing requirements
- Requirements gathering
- Performance analytics
- Reporting and dashboards
- Service catalog management
- System documentation
- Cross-functional collaboration
- User training sessions
- User training
- Agile methodology
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Tamil
Elementary (A2)
A2
Certification
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))
- Micro-Certification - Introduction to App Engine Studio
- Micro-Certification - Flows
Work Preference
Minimum Desired Compensation
₹1600000/yrTimeline
ServiceNow Team Lead
Dexian India Technologies
07.2022 - Current
B.Com - Accounting And Finance
Madras Christian College