Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal attributes & additional information
Timeline
Generic
Rohan Limaye

Rohan Limaye

Summary

ServiceNow Senior Technical Architect with over 12 years of experience in ServiceNow implementation and support projects. Expertise in designing and implementing service management processes to help organizations transform their operations. In depth knowledge of ServiceNow platform with vast experience in Integrations, ITSM, ITOM and Custom Application development. Customer-focused, with strong written and verbal communication skills. Experienced in leading the teams following agile practices, working directly with the customer. Adept at translating business needs into IT requirements and implementation.

Overview

17
17
years of professional experience

Work History

ServiceNow Lead Architect

LTIMindtree
08.2023 - 04.2025
  • Implemented more than 100 Service Maps for on-premise and cloud-based critical application services.
  • Played an important role in fixing the discovery and CMDB issues, which was the foundation for creating accurate service maps.
  • Coordinated with the Infrastructure, Security, and Network team to establish seamless horizontal and top-down discovery of on-prem and cloud resources.
  • Reviewed and secured approval from the service owners. Also, generated an automated report proving a consolidated view of the Services and their related Infrastructure and Network components.
  • Suggested enhancements to the ITSM modules to effectively use ITOM capabilities. Guided the development team to implement the same.
  • Created Event rules, Alert correlation and Alert management rule to reduce the noise of multiple events coming from different monitoring tools and improve the service availability.

ServiceNow Technical Architect

Accenture India Pvt. Ltd.
08.2021 - 08.2023
  • Lead end-to-end delivery for a couple of projects in the Europe region.
  • Designed complex solutions for custom applications for one of the customers in the healthcare industry.
  • Implemented advanced tools and automations like Virtual Agent flows, App Engine Studio, and Advanced work assignment.
  • Conducted workshops, prepared roadmaps, and strategies for the greenfield implementation projects.
  • Played a key role in the Application Review Board, which was the governing body for providing approvals to newly built applications.
  • Involved in multiple RFP discussions, client demos for providing solution guidance and effort estimation.
  • Part of multiple COEs within the organization for creating assets and documentation, which can be readily used in different projects.
  • Building and mentoring a strong team of developers through regular connects and technical discussions.

ServiceNow Senior Consultant

Infosys Technologies Ltd.
08.2015 - 08.2021
  • Played a key role in large-scale ServiceNow implementation projects in Europe and the US region.
  • Lead the team of developers to deliver the core platform capabilities and integrations.
  • Collaborated closely with client stakeholders to gather the requirements, analyze, and design an appropriate solution that fits into the industry-wide best practices and delivers the required outcome.
  • Guided the offshore development team to address any blockers and continuously monitored the work to ensure the best quality of development.
  • Worked on multiple integrations with different tools including Jira, Remedy, Salesforce, Workday, SAP, HPSM using SOAP or REST web services.
  • Integrated MŚ Bot with ServiceNow Agent Chat to utilize the existing customer application and leverage the functionality of agent chat at the same time.
  • Designed and developed an Integration Application, which is a plug-and-play solution for all types of integrations.
  • Managed platform upgrades by coordinating with the team to perform upgrade-related activities.
  • Worked on ServiceNow health-scan findings to ensure that the Act and recommended findings are minimal and adhere to the best practices defined by ServiceNow.
  • Identified the potential business processes which can be automated using ServiceNow capabilities and developed scoped applications for the same.
  • Worked on multiple RFPs to help the Pre-sales team in detailing the ServiceNow solution.
  • Participated in the Now Forum, London in 2017 to present Infosys solutions to potential customers.

Sales and Marketing Manager

Acumen developers Pvt. Ltd.
01.2013 - 08.2015
  • Managing Sales and Marketing activities for private construction company.

ServiceNow - Senior Developer

Infosys Technologies Ltd.
07.2008 - 08.2011
  • Played an important role in configuring and customizing the ITSM modules, which will cater to business requirements.
  • Worked on Client-Side and Server-Side Scripts, SLAs, ACLs, UI Actions, and UI Policies, Email notifications.
  • Implemented complex Service Catalog items to provide an intuitive UI to the customer and simplify the process.
  • Integrated ServiceNow with Remedy, SAP, OVO, and Field Point using the Import Sets and Scripted REST/SOAP web services.
  • Created transform map scripts to convert the incoming data into proper format and validate the same data.
  • Implemented outbound and inbound email actions to integrate tools that do not support web services.
  • Worked with the ServiceNow operations team to resolve production issues.
  • Created scheduled jobs to monitor data quality and rectify any discrepancies.
  • Created scheduled imports using data sources to import the files from FTP servers and JDBC connection to import CIs from LANDesk at regular intervals.
  • Generated multiple reports and dashboards for business stakeholders to monitor and manage the critical business services.

Education

Bachelor of Engineering - Mechanical Engineering

Pune University
India
01.2008

Skills

  • ServiceNow Certified System Administrator
  • ServiceNow Certified Application Developer
  • ServiceNow Certified Implementation Specialist (ITSM)
  • ServiceNow Certified Implementation Specialist (CSM)
  • ServiceNow Certified Implementation Specialist (HRSD)
  • ITIL v3 Foundation
  • JavaScript, AngularJS, HTML, web services, Agile

Hobbies and Interests

Love trekking, playing football and Music.

Personal attributes & additional information

  • Strong analytic and problem-solving skills.
  • Self-starting team player with superb leadership and management skills.
  • Highly motivated, enthusiastic and strive to continue my excellence.
  • Professional oral and written communication skills.
  • Active listener and contributes appropriately.

Timeline

ServiceNow Lead Architect

LTIMindtree
08.2023 - 04.2025

ServiceNow Technical Architect

Accenture India Pvt. Ltd.
08.2021 - 08.2023

ServiceNow Senior Consultant

Infosys Technologies Ltd.
08.2015 - 08.2021

Sales and Marketing Manager

Acumen developers Pvt. Ltd.
01.2013 - 08.2015

ServiceNow - Senior Developer

Infosys Technologies Ltd.
07.2008 - 08.2011

Bachelor of Engineering - Mechanical Engineering

Pune University

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Rohan Limaye