Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Work Availability
Work Preference
Timeline
Hi, I’m

BHAVANA MENON

Bengaluru,KA
BHAVANA MENON

Summary

Dynamic ServiceNow Advisory, Consultation, PreSales, and Solution Delivery Strategist with over 16 years experience in leading teams of architects, developers, and consultants to deliver impactful digital transformations. With a proven track record in managing successful ServiceNow deployments across the UK, France, Germany, and the US, I excel in optimizing IT processes and ensuring high-quality, cost-efficient solutions. Passionate about staying current with industry trends, I leverage my expertise in ITSM,ITOM,HRSD frameworks and Integration Hub projects to foster collaboration and drive innovation in the ServiceNow ecosystem, ultimately enhancing client satisfaction and business operations.

Overview

16
years of professional experience

Work History

Vation Digital

Senior ServiceNow Solution Manager
05.2024 - Current

Job overview

  • Collaboration with Vation Technologies: Collaborated with Vation Technologies to establish ServiceNow PODs within a BOT (Build-Operate-Transfer) model, setting up scalable processes across ServcieNow suites(ITSM,ITOM,HRSD,Integrations etc) to boost service delivery for EMEA clients.
  • Presales Support for RFI and RFPs: Developed comprehensive presales responses for RFIs and RFPs, presenting multi-application ServiceNow solutions (e.g., FSM, HRSD, ITSM Pro) that directly addressed client requirements and maximized operational ROI.
  • Project Delivery and Management: Managed end-to-end delivery of projects across ITSM, ITOM, HRSD, and CSM applications, and using Integration Hub to handle complex integrations with MS Defender,MS Intune,MS Purview etc and ensure cohesive implementations tailored to each client’s needs.
  • Team Mentorship and Agile Delivery: Guided a multi-skilled team through Agile delivery processes, integrating sprint planning, reviews, and retrospectives to ensure timely project milestones across various ServiceNow applications.
  • Practice Development and Strategy: Defined best practices and delivery standards across the ServiceNow ecosystem establishing workflows that enhanced efficiency and reduced delivery timelines by 20%.
  • Client Relationship Management: Engaged with clients to understand their business goals across departments, aligning ServiceNow solutions to enhance operational efficiency and fostered partnerships that improved retention by 30%.
  • Resource Planning and Skill Development: Conducted strategic resource planning to align team skills with platform demands, implementing role-specific training in which increased productivity and expanded project expertise.
  • Performance Metrics and Continuous Improvement: Set up ServiceNow dashboards across applications to track KPIs, projects to refine processes, reduce redundancies, and improve client satisfaction.

Plat4mation

Head of Delivery DACH Team - India
07.2023 - 04.2024

Job overview

  • Team and Project Setup: Established a dedicated team alongside the project manager, organizing roles within the DACH and India teams to ensure seamless delivery and adherence to project milestones, from initial configuration to full deployment.
  • Vanilla Instance Configuration: Led the setup of the vanilla ServiceNow instance, implementing all core modules such as ITSM, HRSD, and ITOM out-of-the-box to avoid technical debt and facilitate future upgrades.
  • Data Migration and Integrity: Oversaw the migration of critical data from the legacy system to the vanilla environment, ensuring compliance with healthcare data regulations and maintaining data integrity throughout the transition.
  • Integration Management: Successfully managed the Integration Hub, enabling seamless connections between the legacy and new instances to ensure that existing workflows, compliance reports, and interfaces remained functional during the transition.
  • User Transition and Adoption: Conducted phased user migration, beginning with back-end teams and progressively involving front-line service teams, to maintain productivity and minimize disruptions to daily operations.

Unisys

ServiceNow Solutions Delivery Manager
03.2015 - 05.2023

Job overview

  • Extensive Leadership Experience: With a robust track record in managing comprehensive offshore and onsite ServiceNow deployments, I have successfully navigated projects across diverse geographies, including the US, UK, and Germany, consistently delivering results that meet stringent timelines, quality standards, and budget constraints.
  • Diverse Industry Expertise: I have led numerous large-scale ServiceNow implementations across a wide array of industries, including Pharmaceuticals, Manufacturing & Logistics, and Retail. This breadth of experience has equipped me with the insights and skills to address unique challenges and drive impactful solutions tailored to each sector.
  • Collaborative Approach: I champion a collaborative working style that fosters teamwork and prioritizes the company's objectives. My commitment to aligning team efforts with broader organizational goals has led to significant improvements in project outcomes and stakeholder satisfaction.
  • Broad Customer Engagement: Over my career, I have delivered ServiceNow solutions for more than 100 clients, focusing on critical areas such as ITSM, ITOM, Service Portal, HRSD, and Integration Hub. This extensive engagement has deepened my understanding of client needs and industry best practices.
  • Transformational Legacy Migrations: I have successfully orchestrated the migration of a two-decade-old legacy system to ServiceNow Field Service Management for over 500 customers, driving operational efficiencies and modernizing service delivery.
  • Global Cross-Functional Collaboration: My ability to collaborate effectively with cross-functional teams across the globe has been instrumental in delivering comprehensive business solutions. I thrive in diverse environments, leveraging different perspectives to achieve shared objectives.

L&T Infotech

ServiceNow Architect
06.2010 - 03.2015

Job overview

  • Led the ServiceNow Solution Review Team to assess, design, and implement processes and configuration standards for current and future ServiceNow capabilities.
  • Proactively conducted research on industry trends, new methods, and techniques to ensure high-value, high-quality solutions.
  • Provided consultation for ServiceNow Integration Hub projects, successfully collaborating with clients including Amazon and Bizerba.
  • Established the ServiceNow guild team, which identified repetitive catalog tasks and created predefined accelerators that can be easily plug-and-play into any catalog.
  • Demonstrated strong functional and implementation scripting skills, alongside expertise in third-party integrations.

Kerala State Electronics Development Corporation

Hardware Engineer
01.2009 - 06.2010

Job overview

  • Deputed to ISRO projects on Chandrayaan Phase 2 and missile development initiatives for DRDO, contributing to national aerospace advancements.
  • Served as the core developer for PCB designing of traffic lights across all metro cities in India using the Edwin XP tool, enhancing urban infrastructure and traffic management.

Education

Cochin University of Science And Technology
Kochi, India

Bachelor of Engineering Technology from Electronics And Communication Engineering
04-2008

Skills

  • ServiceNow Certified System Administrator
  • Java SE Certification (Oracle Certified Professional)
  • ServiceNow Predictive Intelligence Micro Certification
  • ITSM,ITOM,HRSD,CSM,SPM Scripting and Integrations
  • ServiceNow Platform Capabilities Expert
  • Project Management and Coordination
  • Service and Client Delivery
  • Team Leadership
  • Mentoring and Recruiting
  • Advisory, Consultation, Presales, and Solution Delivery
  • US Visa BI/B2 Holder
  • Agile Methodologies
  • Vendor Management

Languages

English
Hindi
Malayalam
Tamil

Certification

  • ServiceNow Certified System Administrator
  • Java SE Certification (Oracle Certified Professional)
  • ServiceNow Predictive Intelligence Micro Certification

Accomplishments

  • Pioneered the use of ServiceNow from its early Aspen release,witnessing and contributing to its evolution from a basic ticketing system into a comprehensive enterprise management platform.
  • Spearheaded upskilling of 32 BMC Remedy resources, launching ServiceNow practice at Unisys.
  • Directed 70+ ServiceNow upgrades, reducing timelines to 3 weeks for medium-complexity instances.
  • Delivered ServiceNow MVP ITSM implementations in 4 weeks for multiple clients; established guild team to cut development time by 40% with predefined accelerators.
  • Built ServiceNow practices in 3 MNCs, scaling teams to 180+ associates and serving 100+ clients in 5 years.
  • Deputed to ISRO projects on Chandrayaan Phase 2 and missile development initiatives for DRDO, contributing to national aerospace advancements.
  • Established self-sufficient engineering Pods, Guild teams
    enhancing efficiency for ServiceNow managed services.
  • Developed and implemented retention and growth plans, leveraging shift-left and pod rotation strategies to drive engagement.
Availability
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCareer advancementPersonal development programsCompany CultureHealthcare benefitsWork from home optionFlexible work hours

Timeline

Senior ServiceNow Solution Manager

Vation Digital
05.2024 - Current

Head of Delivery DACH Team - India

Plat4mation
07.2023 - 04.2024

ServiceNow Solutions Delivery Manager

Unisys
03.2015 - 05.2023

ServiceNow Architect

L&T Infotech
06.2010 - 03.2015

Hardware Engineer

Kerala State Electronics Development Corporation
01.2009 - 06.2010

Cochin University of Science And Technology

Bachelor of Engineering Technology from Electronics And Communication Engineering

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