Pavithra Rukmangada Babu

· Dispute and order management.

· Reverse Logistics management and credit and re-bill.

· SAP ERP experience, MS Excel, email management and maintain SLA’s.

· Understanding the business criticality as the end customers are patients.

· Attending client calls/internal calls updates on the work procedure and follow up done on pending status and escalating, if required.

· Always provide efficient and courteous service to customer.

· Met deadlines while maintaining high-quality deliverables.

· Preparing daily workloads with team and coordinating the daily allocation work.

· Adhered to quality and service standard to support operational goals.

· Participated in ongoing training to enhance own job skills and knowledge.

· Responded quickly to meet customer needs and resolve the problems.

· Worked with co-workers to complete the tasks.

· Ensure Service level Agreements (SLA) are met on timelines and with accuracy.

Managed end-to-end financial administration activities, including creation of client codes, preparation of invoices, issuing credit notes, and maintaining accurate financial trackers.
Performed regular debt-chasing activities to ensure timely collections and improve overall working capital performance.
Generated, reviewed, and analysed financial reports to support business decision-making and highlight trends, variances, and key financial metrics.
Supported budget preparation processes by compiling financial data, validating inputs, and preparing draft budget reports for leadership review.
Led proactive capital management by conducting meetings with Partners, Directors, Senior Managers, and Managers to assess working capital needs and engagement performance.
Provided meaningful insights and recommendations to improve financial metrics, engagement profitability, and progress against targets.

Ensured high standards of financial accuracy through strong attention to detail, ownership of assigned portfolios, and continuous process improvement.
Prioritised and managed multiple tasks effectively in fast-paced environments, consistently meeting tight deadlines and quality expectations.
Collaborated closely with cross-functional teams, building trusted relationships with clients and colleagues at all levels.
Demonstrated strong written and verbal communication skills by preparing financial summaries, presenting insights, and addressing stakeholder queries professionally.
Applied a pragmatic approach to problem-solving, resolving financial discrepancies and improving workflow efficiency.

· Opening new vendor accounts to assist customers in beginning shipments.

· Customer information was updated to include the account number and was acknowledged through email.

· Participating in daily client meetings to address process upgrades and errors.

· Coordinated the knowledge transfer (KT) procedure for new hires.

· Providing reports on accuracy and quality control.