Grafana
Hi, I’m
Pavithra S
Incident Management Analyst
Bangalore
Summary
Results-driven Analyst at DXC Technology with expertise in incident reporting and data processing. Proven ability to generate insightful reports and coordinate major incidents effectively. Skilled in MS Excel and time management, consistently enhancing operational efficiency and supporting audit processes. Committed to delivering high-quality documentation and fostering team collaboration.
Overview
5
years of professional experience
1
Certification
1
Language
5
years of post-secondary education
Work History
DXC Technology
Analyst
06.2023 - Current
Job overview
- Monitoring the alerts and situations on time.
- Coordinating with MI Managers for Major Incidents, which we receive during the shift.
- Following up on the tickets and incidents.
- Monitoring the downtimes and multiple dashboards.
- Working on the CMDB and change reports.
- Generated reports detailing findings and recommendations.
- Sending reports and handovers at the end of the shift.
- Creating master tickets and tasks for the incidents.
- Handling emails, organizing the meetings, and collecting the data that is discussed in the meetings.
Kaleyra
Operational Analyst
03.2021 - 03.2023
Job overview
- Handling tickets and resolving the issue.
- Worked in the DND department with operators.
- Creating and scheduling meetings.
- Developed written documents and reports related to programs and operations.
- Implemented key performance indicators to monitor progress, enabling continuous improvement in operational performance.
- Collaborated with cross-functional teams to develop innovative solutions for complex problems, resulting in successful project completion.
Education
YDIT Bengaluru, India
Bachelor of Engineering from Electronics And Communications Engineering
06.2014 - 07.2019
Skills
MS Excel
Additional Information
Achievement-Oriented:
- Recognized with the prestigious Champ Award for two consecutive years (2024 & 2025), reflecting consistent excellence and impact.
- Received Reward & Recognition in 2023 for exceptional performance and contributions
Software
Thouseandey
Aternity
Moogsoft
Certification
ITIL, AWS
Timeline
Analyst
DXC Technology
06.2023 - Current
Operational Analyst
Kaleyra
03.2021 - 03.2023
YDIT
Bachelor of Engineering from Electronics And Communications Engineering
06.2014 - 07.2019