Pavithra Sundar
Key Accounts Manager
Chennai
Summary
Dynamic Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong in quantitative and qualitative analysis with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Key Accounts Manager
VAJRO
2023.08 - Current
- Maintaining a portfolio of 50 Mid Market accounts consisting of India and MENA clients from different industries. To name a few - Dot & Key, Vilvah, Korean Skincare, Dookan, Superdokan, Milky Mist etc.
- Continuing a consistent trend in Upsell value by achieving 100% target since Q3 of 2023 till present.
- Strengthened overall portfolio performance by conducting thorough market analysis, tailoring suggestions based on customer needs, monitoring results & providing insights during MBRs & QBRs.
- Identified & achieved upgrade opportunity worth $2000 in Q1 of 2024 through Consultative selling and providing effective business solutions.
- Was awarded as the Best Performer in Q4 of 2023 for achieving 150% of the upsell target.
- Negotiated Annual contract terms and pricing for existing monthly billing customers securing profitable deals for the company.
- Reduced churn rate from 2% to 0 to less than 1% from Q4 of 2023 to Q1 of 2024.
Customer Success Specialist
VAJRO
2021.08 - 2023.08
- Developed and implemented customer success strategies to improve customer retention and drive revenue growth by 25%.
- Conducted regular business reviews and QBRs with customers to show the growth in ROI and understand the areas of improvement.
- Increased my portfolio MRR by 10% in Q1 of 2023 by Upselling.
- Took ownership and handled more than 500+ escalations and queries, maintained a steady CSAT score of 96%.
- Overseeing the full customer life-cycle from On-boarding, product adoption, analytics, and renewal for over 200+ clients.
- Collaborated with cross-functional teams and provided inputs for Product growth based on customer inputs and feedbacks.
- Set a record of receiving the highest number of reviews in a month in the org during December 2021 and was the consistent top contributor for advocacy in the Q3 of 2022.
- Received the 'Product Superstar' Award in a CX wide assessment.
- Headed the Lead Exchange Program with 2 of our Top Partners and contributed about 30+ leads.
ML Data Associate
AMAZON
2019.09 - 2021.03
- Evaluated and defined the computer-vision data annotation for the virtual trial room Alexa
- Played a pivotal role in annotating the Digital data for the Machine Learning of Amazon Halo
- Led training sessions on internal processes for recruits
- Earned the 'RnR' and 'Star Employee of the month (May 2020)' award for being highly productive and delivering 100% quality performance
- Collaborated on an Ad-hoc project and assisted in its launch in Chennai.
Sales Intern
BNP PARIBAS
2018.09 - 2019.07
- Displayed an exceptional ability to learn the business and handling its processes.
- Collaborated with the other teams in facilitating the understanding of the cash flow processes of the business.
- Managed clients' inquiries via emails and phone calls.
- Coordinated with internal and external audit teams for Reconciliations.
Associate
CARATLANE
2017.05 - 2017.06
- Customer service via chat, calls and emails.
- Cold calling existing customers to promote offers & sales
Education
High School Diploma -
Holy Angels Anglo Indian Higher Secondary School
Chennai, IN 2014.06 - 2015.05
BBA - Business Administration
M O P Vaishnav College For Women
Chennai, IN 2015.06 - 2018.05
Skills
Upselling & Cross-Selling strategies
Objection handling
Customer-focused approach
Account & Relationship Management
Pipeline Management
Timeline
Key Accounts Manager
VAJRO
2023.08 - Current
Customer Success Specialist
VAJRO
2021.08 - 2023.08
ML Data Associate
AMAZON
2019.09 - 2021.03
Sales Intern
BNP PARIBAS
2018.09 - 2019.07
Associate
CARATLANE
2017.05 - 2017.06
BBA - Business Administration
M O P Vaishnav College For Women
2015.06 - 2018.05
High School Diploma -
Holy Angels Anglo Indian Higher Secondary School
2014.06 - 2015.05
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