Pavithran K

Managed customer interactions across diverse regions to enhance satisfaction levels.
Resolved product inquiries through thorough investigation and follow-up until resolution.
Ensured positive customer experiences by providing effective support and solutions.
Simultaneously handled multiple support channels to maintain responsiveness.
Collaborated with various teams to deliver timely assistance within strict deadlines.

• I solve customer problems while ensuring the smoothest experience is delivered in the process. Simultaneously manage multiple support channels. Collaborate with different teams and deliver within strict deadlines. Perform in-depth investigations to identify issues and follow up until resolved.

• Handled end to end account receivable process
• Managed US based customer data base
• Handled process training for team member
• Key responsibility is to handled out bound calls
• Value contributor for the team by achieving maximum target
• Issue monitoring and handling
• Key Process:
• 1. Willio brook project – HIS (Qbss)
• 2. Modmed project – modernizing medicine (Omega)

• Handled end to end account receivable process
• Managed US based customer data base
• Handled process training for team member
• Key responsibility is to handled out bound calls
• Value contributor for the team by achieving maximum target
• Issue monitoring and handling
• Key Process:
• 1. Willio brook project – HIS (Qbss)
• 2. Modmed project – modernizing medicine (Omega)