Pavitra Hegde

Efficient Process Associate with comprehensive understanding of business process improvement and workflow management. Experienced in streamlining processes to enhance efficiency and productivity, utilizing expertise in data analysis and problem-solving abilities. Demonstrated success in contributing to team objectives, driving process enhancements and delivering high-quality results consistently.

Recognized as a Best performer in O2C process

I hereby declare that the above information provided is true to the best of my knowledge.

• Subject Matter Expert in Order to Cash
• Managed mass loads of Customer data into ERP system
• Accuracy in billing and processing invoices accurately and sending them to the customer as per agreed timelines
• Coordinate with internal teams to gather billing inputs and resolving discrepancies
• Validating the legal agreements and approving the service orders for customers
• Performing AR transfers and Titan (Intercompany transactions)
• Contributed to process improvement initiatives to enhance the billing and AR cycle
• Generate billing reports and assist with AR-related documents
• Provide Internal and external Audit support as required
• Managed invoice corrections and credit/debit memos and re-issuance when required
• Collaborated with the sales and operations team to validate billing inputs and resolve any billing discrepancies
• Consolidating the issues/challenges of the team and sharing with team during the team huddle/team meeting as well as working with the team lead to resolve the issues raised by client for the team
• Follow up with customers for payment status and assist with collections if needed
• Responded promptly to customer queries regarding invoices and payment terms

• Father's Name: Prabhakar Hegde
• Date of Birth: 11/16/2000
• Gender: Female
• Nationality: Indian
• Marital Status: Unmarried