Pavitra Sahu

Tech Lead at Cognizant with expertise in application packaging and deployment. Proven problem-solving and leadership skills, skilled in Scripting and Automation, Application Packaging Tools, and Configuration Management, enhancing operational effectiveness.

• ITIL Foundation Certificate In IT Service Management

• Managed enterprise-level applications for packaging and delivery to various vendors, ensuring compliance with client requirements and industry standards.
• Conducted thorough source validation, documented prerequisites, dependencies, and version upgrades, and ensured active deployments were archived appropriately in SCCM.
• Collaborated with Desktop Engineering and Security teams for application packaging and approvals, ensuring seamless integration and compliance.
• Coordinated with key stakeholders and functional owners to perform UAT, delivering high-quality packages on time and maintaining SLA standards.
• Supported packaging requests from multiple regions, serving over 35,000 users through MECM, and ensuring consistent and reliable service delivery.
• Migrated and created packages using IntuneWinAppUtil.exe, enhancing the deployment process for revolutionary client users.
• Deployed packages through MECM console, created AD groups, and monitored core packages through phased collections, ensuring efficient and error-free deployments.
• Managed change requests, coordinated UAT sign-offs, implemented zero-error framework policies, and ensured smooth transitions and minimal disruptions.
• Created detailed reports using SQL queries, shared deployment status with stakeholders, and performed root cause analysis for SQL job failures.
• Collaborated with Site Service Managers and other stakeholders for continuous improvement, incident tracking, and effective communication.
• Coordinated with CyberArk team for access requests, monitored vulnerabilities through Qualys console, and ensured compliance with security protocols.
• Maintained inventory lists, created comprehensive documentation, and managed ServiceNow requests for application packages and migrations.
• Handled client issues and escalations, provided timely resolutions, and ensured high levels of client satisfaction.
• Administered SCCM, SCSM, Hyper-V, Failover Cluster, and managed server backups using EMC Avamar, ensuring robust and reliable server operations.
• Worked on user creation, exit procedures, ADFS server issues, and managed Citrix NetScaler load balancer, ensuring seamless user access and load balancing.
• Knowledgeable in Chocolatey packaging and deployment, enhancing the automation and efficiency of software installations.