Pavitra Vishwanath Shetty

Europe payment investigstion:

• Processing Payment and Investigating on Payment queries.
• Bifurcating identified message as per the query received.
• Analyzing the messages received from various banks and institutions.
• Mainly working on message types like MT103, MT202, MT191/292, MT192/292, MT195/295, MT199, MT999, MT910 also, ISO20022 Pacs008, Pacs009 Pacs009cov, Pacs004, Camt056, Camt055, camt029
• Working on Queries such as Return of funds, Beneficiary claims non receipt of funds, Unable to Apply, Recall request, Amendment.

UK Faster payment Investigation:

• Analizing the credit payment recovery (CPR) form and setting the case according.
• Processing end-to-end recall request received via email.
• Setting up a outward recall as per the request received via email, telephone or fax.
• Quering for BCNR cases.
• Resolving queries related to FPS payment.

• Handling reconciliation
• Posting entries of settlement amount
• Handling confidential matters of the customer who wants to cancel the payment.
• Verifying documents received from the customer
• Updating database for clients for monthly salaries
• E-mail monitoring.
• Uploading wages for clients holding accounts in the bank.
• Process: Global payment service (ABU DHABI ISLAMIC BANK)

• Education and Employment verification for multiple clients.
• Calling Employers and institution to confirm the candidate details.
• Sending Emails to Employers and institution as per their request.
• Coordinating with translation team in case for Employers located in foreign countries.
• Coordinating with candidate for documents.

• For Barclays Bank (US)
• Monitoring Chips pre-funding and CLS and urgent release payments.
• Handling correspondence & emails on daily basis.
• Handling confidential matters of the customer who wants to cancel the payment.
• Repair or Modify Payments Transaction : Working on SWIFT/SWIFT Messages
• Daily processing Manual payments on Global Pay Plus for global banks & customers. Reviewing the original message & error pane in the payment. Make the relevant correction of formatting error in the payment. Searching missing Fed-wire or SWIFT BIC in TGBR (The Global Banking Resource).
• Identify or validate the debit & credit account of the payment.
• Identify the payments like return of funds (ROF). Search original payment in QMS. Return the funds correctly to the originator of the payment. Create QMS Case & resolved the same.
• Working on ms-word, ms-excel, internet explorer, GPP, QMS, FCL, BCBS, BSB and TGBR.
• Track of daily correspondence of mails regarding updates of payments process.