SAKSHI BINDAL
Subject Matter Expert - FSS
Shahdara
Summary
Accomplished Account Receivable and Order to Cash specialist with 8 years of experience in financial operations. Expertise in managing end-to-end AR processes and enhancing client satisfaction. Skilled in Process transition, SOP development, and leveraging technology to drive efficiency. Proven ability to collaborate cross-functionally and deliver results.
Overview
8
8
years of professional experience
Work History
Subject Matter Expert
Hays Business Solutions
Noida
09.2024 - Current
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
- Boosted team morale and productivity through effective leadership and clear communication.
- Led cross-functional teams to deliver projects within tight deadlines, maintaining keen focus on quality.
- Generated reports detailing findings and recommendations.
- Successfully transitioned to US Billing process, managing both Temporary and Permanent staffing invoicing.
- Handled weekly and monthly billing cycles for critical and high-value clients across various industries.
- Managed cash application processes, focusing on timely allocation, aging analysis, and unapplied payments.
- Played a key role in recovering $1.2 million in outstanding invoices from clients, including those in the 85+ days bucket.
- Supported month-end and year-end closing activities, ensuring accurate financial reporting and audit readiness.
- Provided cross-training to new hires and junior team members, and conducted knowledge transfers (PKT) to improve team competency.
- Acted as team lead for billing operations, assisting with issue resolution, workflow distribution, and performance monitoring.
- Collaborated with internal and external stakeholders to ensure compliance with client-specific billing guidelines and timelines.
Freelancer
Rainbow Foams
Ghaziabad
03.2024 - 08.2024
- Created client invoices and managed billing using Busy accounting software.
- Handled cash application and recorded payments received.
- Followed up with clients for outstanding payments and improved collections.
- Maintained and updated aging reports regularly.
- Filed monthly GST returns (GSTR-1 and GSTR-3B) and managed GST records.
Process Analyst
A.T. Kearney India Pvt. Ltd.
Gurugram
09.2021 - 02.2024
- Managed write up/off requests and processed project closure requests.
- Provide engagement support for multiple regions, including bill plan management, job setup, invoicing and Client Master Data Management.
- Cleared GL Accounts and managed AR aging Reports.
- Published weekly engagement reports and handled end-to-end engagement desk responsibilities.
- Conducted various recurring weekly & monthly reports and activities including VAT reports, job closure analysis & utilization reports.
- Led transitions for Invoicing & job setup and developed SOPs to standardized procedures.
- Developed the LSMW tool in SAP GUI for bulk data request, streamlining data migration and processing.
Analyst
HCL Technologies
Noida
03.2021 - 08.2021
- Handled Account Receivable functions including Cash Application and Invoicing for International Gaming Technology (US process).
- Led Transitions for Mexico, Colombia, Peru and various other regions, ensuring smooth integration of process.
- Developed & Implemented Sops to standardize procedures and enhance efficiency.
Process Associate
Genpact
Gurugram
11.2019 - 02.2021
- Managed Master Data Management process for CCBSS (US Process), including creation, modification, and removal of customer and equipment data.
- Processed mass maintenance request and reviewed tax certificates on Level 1.
- Led Transitional activities for MDM and taxation process.
- Developed & Implemented Sops to standardize procedures and enhance efficiency.
Account Executive
Organic Agro Foods
Delhi
04.2017 - 03.2019
- Prepared financial statements and reports.
- Managed Billing systems and generated invoices.
- Applying Payments.
- Filled GSTR returns.
- Communicated effectively with clients.
- Facilitated payments through multiple channels, including net banking, NEFT, RTGS, IMPS.
Education
Master Of Commerce - International Business
IGNOU
Delhi, India08.2018
Bachelor Of Commerce Hons. -
Delhi University
Delhi, India08.2015
Skills
Account Receivable Management
Order to Cash (O2C) Optimization
Process Transition and Implementation
SOP Development
Master Data Management
Month end Reporting’s
Process Improvement
ERP Systems (SAP HANA, SAP GUI , SAP FIORI, IBS, TALLY, BUSY, Microsoft Dynamics GP)
LSMW Tool Development in SAP GUI
Microsoft Office Suite (Excel, Word, PowerPoint)
Leadership And Transition Management
- Successfully Led Transition, ensuring seamless transfer of responsibilities and knowledge transfer between teams.
- Played a pivotal role in the development of SOP, streamlining processes and ensuring consistency in operations.
- Demonstrated strong leadership and mentoring skills by providing training & guidance to new joiners & fresher’s. Developed training material & conducted training sessions.
- Innovated & developed a tool for bulk request processing to automate repetitive tasks & streamline workflow.
- Provide training on O2C process to new joiners & fresher’s, ensuring understanding and adherence to company standards.
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Accomplishments
- Consistently recognized for performance excellence, receiving multiple appreciations from stakeholders for timely and quality deliverables.
Timeline
Subject Matter Expert
Hays Business Solutions
09.2024 - Current
Freelancer
Rainbow Foams
03.2024 - 08.2024
Process Analyst
A.T. Kearney India Pvt. Ltd.
09.2021 - 02.2024
Analyst
HCL Technologies
03.2021 - 08.2021
Process Associate
Genpact
11.2019 - 02.2021
Account Executive
Organic Agro Foods
04.2017 - 03.2019
Master Of Commerce - International Business
IGNOU
Bachelor Of Commerce Hons. -
Delhi University