Ritika Kesarwani
Gurgoan
Summary
"Result-oriented professional with expertise in end-to-end Order-to-Cash (O2C) processes, including cash application, dispute management, collection, and customer services. Skilled in handling manual entries, monitoring payments, resolving issues, and ensuring a timely month-end close. Proactive communicator and collaborator, adapt at managing correspondence and inquiries from clients and customers. Strong training and team support capabilities."
Overview
4
4
years of professional experience
Work History
Subject Matter Expert
IBM PVT LTD
GURGOAN
09.2022 - Current
- Highly qualified in Transition process & executed the seamless team responsibilities during a company restructuring, Ensured minimal downtime during the system transition, resulting in a 15% increase in overall team productivity.
- Implemented new procedures to improve accuracy and efficiency of the accounting process , hands on to increase cash & collection automation,increase touchless cash settlement, and reduce Account receivable complexity and instability across accounts assigned.
- Checked postings and documents for correctness, accuracy and proper coding.
- Daily release of sales and delivery orders with proper validation & due diligence.
- Provided support to other team members if required.
- Performed month-end closing tasks such as reconciling sub-ledger accounts for all regions & work closely with other departments to ensure timely and accurately close with my team members.
- Coordinated with internal departments as needed to resolve any discrepancies or disputes in billing or payment information.
- Processed vendor payments accurately and efficiently.
- Developed strong relationships with customers to ensure timely payment of outstanding balances.
- Reviewed customer accounts regularly to identify discrepancies in billing or payment history.
- Prepared monthly financial reports for management review and analysis.
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
- Performed weekly reporting, ensuring adherence to SLAs, managing unapplied cash, and addressing unallocated tasks. Collaborated closely with team members to take appropriate actions and consistently updated records for accuracy
Account Executive - Payables and Receivables
Wiley PVT LTD
Noida
07.2021 - 09.2022
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
- Maintain, Reconcile, process cash application and resolve Account receivable assessment for UK and US customer.
- Preparation and posting of all manual entries like Bank charges, write-off, debit note, credit note, short payment during the cash application.
- Preparing daily cash applied & unapplied payments ageing report and send it to client.
- Interaction with COE over email and weekly call to resolve the issue In process specific.
- Monitoring & obtaining remittances that are emailed to credit department.
- Actively participate in the Month end close, including completing reconciliation and other month end task, reporting, and working closely with the border finance department to ensure a successful and timely close.
- Managing and responding to all correspondence and inquiries from customers and client over mails as per TAT.
- Team member training- Assist in hire training and team cross train effort.
- Conduct a proactive follow up for unallocated and unidentified cash receipt with customer.
Process Associate
Genpact PVT LTD
NOIDA
06.2019 - 07.2021
- Experienced in O2C end to end process with special focus on : cash application, dispute management,collections, customer service.
- Process write-off, and refund request.
- Responsible for updating SOP for respective country, Maintain customer records for record retention.
- Successfully handled no.of accounts within the Organization, research deductions, allowed or disallowed them. Corrected discrepancies, called for debits and cleared up short payments on the invoices.
- Ensure all clients remain informed on their outstanding debts before Month end.
- Proactively identifies issues or risks and works to resolve them, participating with other team members as needed.
- Work closely with other department to resolve research for monitoring the unapplied cash.
- Ensure that clients Service level Agreements (SLA) and comply with deadlines.
- Supporting Improvement Programme and provide training and support business units and functional departments.
- Assist and prefer accurate month end Closing duties.
Education
MBA - Finance and Management
NMIMS
Mumbai12.2021
Intermediate - Commerce
Ewing Christian Public Senior Secondary School
Allahabad04.2016
High School Diploma -
Ewing Christian Public Senior Secondary School
Allahabad04.2014
Skills
- Account Reconciliation
- Accounts Receivable
- Customer Relations
- Bank Statement Reconciliation
- GAAP Principles
- SAP
- Cash Management
- Payment Posting
- Investigation Due Diligence
- Payment Acceptance
- Collections
- New Hire Training
- Performance Improvement Techniques
Accomplishments
- SME - IBM PVT LTD - "Received client award for successfully implementing a streamlined communication process, resulting in increased client satisfaction by 20%."
- SME - IBM PVT LTD - "Received team recognition from the manager for the smooth handling and streamlining of transaction processes, contributing to increased efficiency and accuracy."
- Accounts - Payables and Receivables- Wiley PVT LTD-"Acknowledged by the team lead for accurately and sensitively managing transactions and processes in the US region, contributing to operational excellence."
- Process Associate - Genpact PVT LTD- "Recognition by client award for effectively and accurately managing cash processes, contributing to overall client satisfaction and operational excellence."
- Process Associate - Genpact PVT LTD- Noida- "Received a Bronze award for demonstrating strong performance in the process, highlighting dedication and excellence."
Timeline
Subject Matter Expert
IBM PVT LTD
09.2022 - Current
Account Executive - Payables and Receivables
Wiley PVT LTD
07.2021 - 09.2022
Process Associate
Genpact PVT LTD
06.2019 - 07.2021
MBA - Finance and Management
NMIMS
Intermediate - Commerce
Ewing Christian Public Senior Secondary School
High School Diploma -
Ewing Christian Public Senior Secondary School
Similar Profiles
Nivedha NNivedha N
Senior Software Engineer – Analytics at IBM Pvt LtdSenior Software Engineer – Analytics at IBM Pvt Ltd
Anil KumarAnil Kumar
SAP Team Lead and GRC at IBM PVT LtdSAP Team Lead and GRC at IBM PVT Ltd
SREEKANTH KONDALASREEKANTH KONDALA
Accounts Payable Specialist at IBM Pvt LtdAccounts Payable Specialist at IBM Pvt Ltd