Vijaya Sirisha Gera
Chennai
Summary
Dynamic Subject Matter Expert with extensive experience in accounts receivable and denial management at Calexo Healthcare Pvt. Proven track record in escalation resolution and client communication, consistently exceeding expectations. Recognized for training new joiners and enhancing team collaboration, driving project success while managing multiple priorities effectively. Highly knowledgeable Subject Matter Expert with background in managing complex projects, fostering cross-functional collaboration and driving innovation. Possess strong analytical skills, adept at breaking down complex concepts for diverse audiences. Known for improving processes, enhancing team productivity and contributing to business growth. Demonstrated success in leading teams towards the achievement of organizational objectives while maintaining high standards of professionalism and integrity.
Overview
15
15
years of professional experience
Work History
Subject Matter Expert
Calexo Healthcare Pvt
09.2022 - Current
- Have a sound knowledge of AR and denial management.
- Working on client priorities (emails) with the timeline.
- Being a standby trainer for new joiners.
- Being successful in delivering clients' expectations in terms of account resolutions.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
- Set specific goals for projects to measure progress and evaluate end results.
Subject Matter Expert
Access Healthcare
04.2015 - 05.2017
- Working on AR and denials as a good team player.
- Working on client priority with the timeline.
- Assisting peer teammates to work towards a resolution with quality.
- Assisting the team in manual workflow management.
- Preparing reports like EOB Review- Report weekly and Monthly.
- Production report prep.
- Managed multiple projects simultaneously while adhering to tight deadlines.
Senior Associate
Inventurus Knowledge Solution
02.2010 - 05.2013
- Have sound knowledge of AR and denial management.
- Have exposure to front-end rejection and resubmission.
- Have exposure to credit balance and clinic escalation.
- Partially taking in-charge of the team in the absence of Team-lead.
- Having partial experience in Team handling.
- Being awarded multiple times as Best Resource of the Team.
- Have experience in training new joiners' and making them an asset to the industry.
Education
BSC - Comp
Osmania University
01.2004
INTERMEDIATE - MPC
Intermediate Board Of Education
01.2001
SSC -
Board Of Secondary Education
01.1999
Skills
- Accounts receivable
- Denial management
- Client communication
- Escalation resolution
- Project management
- Data analysis
- Team collaboration
- Employee training
- Report preparation
Disclaimer
Hereby, I declare that the above-mentioned details are true to my conscious and mind.
Hobbies and Interests
- Listening to Music
- Cooking
- Reading books
Mobile Numbers
- 8144612677
- 9790975453
Timeline
Subject Matter Expert
Calexo Healthcare Pvt
09.2022 - Current
Subject Matter Expert
Access Healthcare
04.2015 - 05.2017
Senior Associate
Inventurus Knowledge Solution
02.2010 - 05.2013
BSC - Comp
Osmania University
INTERMEDIATE - MPC
Intermediate Board Of Education
SSC -
Board Of Secondary Education
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