Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Pawan Basnet

Udayapur

Summary

Offers positive and professional communication skills. Understands importance of delivering food quickly, getting orders correct and quickly handling problems. Energetic and upbeat with flexible schedule. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Ienergizer
Noida
03.2021 - Current
  • Greeted guests in a friendly and professional manner.
  • Assisted guests with menu selections, providing detailed descriptions of each dish.
  • Responded to customer inquiries in an efficient and timely fashion.
  • Monitored live chat sessions to ensure compliance with company policy and guidelines.
  • Provided customer service assistance in a professional and courteous manner.
  • Resolved customer complaints, disputes and other issues in an efficient and timely manner.
  • Performed daily maintenance tasks such as creating accounts, deleting spam, monitoring content.

Guest Service Associate

Hotelier
Delhi
10.2019 - 02.2021
  • Provided guests with information about local attractions, restaurants, and transportation options.
  • Performed daily opening and closing procedures for the front desk including cash management duties.
  • Handled check-outs for departing guests by providing accurate billing statements and collecting payment when necessary.
  • Collaborated with other departments to provide an excellent guest experience.

Education

Bachelor of Science - Hotel Management

AIHM
Noida
02-2020

Skills

  • Menu Knowledge
  • Order Taking
  • Guest Relations
  • Issue Resolution
  • Professional Attitude
  • Kitchen Assistance

Languages

Nepali
First Language
English
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1

Certification

  • Got certificate of appreciation for outstanding service provided ib F&B production during my industrial training

Affiliations

  • Worked in mosaic hotel for vocational training.
  • worked with The Leela ambience convention hotel delhi at restaurant
  • Currently working at ienergizer limited

Timeline

Guest Service Representative

Ienergizer
03.2021 - Current

Guest Service Associate

Hotelier
10.2019 - 02.2021

Bachelor of Science - Hotel Management

AIHM

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Pawan Basnet