Pawan Khandelwal
Gurgaon,Haryana
Summary
Dedicated and result-driven Professional with 8 Years of experience in leading high-performing teams to deliver exceptional service to clients.
Overview
8
8
years of professional experience
Work History
Senior Supervisor
Conduent India Business LLP
12.2023 - Current
- Manages performance appraisals and pay reviews
- Key point of contact for client/customer and training participant escalations, issues, and concerns and resolves them
- Participates in employee performance reviews and improvement efforts
- Maintain and Service Level Agreements
- Works closely with transition team and ensure implementation of DB projects
- Responds to all requests and communications in a timely and thorough manner
- Manages multiple projects simultaneously and ensures timely completion of deliverables
- Identifies gaps, proposes, and implement changes necessary to cover risks
- Creating detailed documentation (Standard Operating Procedures – SOP) for all the processes
- Conducting regular calls with onshore team regarding the feedback on performance and ongoing deliverables
- Manages training for 25 or more employees.
Supervisor
Conduent India Business LLP
08.2016 - 12.2023
- Expertise in QA documentation like creating QA Status report, QA Daily report
- Providing feedback to processor while auditing
- Responding Client query and update on weekly basis through email and call or Teams
- Bounds of experience in Defined Benefits
- Good team player with excellent communication, strong analytical and creativity reviews, assurance and control
- Track and update information for teams
- Assist in the role of trainer, quality auditor and MIS
- Participates in transitioning the new/existing work across locations& teams
- Participates in identifying and implementing the process improvement opportunities
- Interact with onshore counterparts frequently and participate in calls with end client
- Resolve queries using Root Cause Analysis
- Problem solving skills along with presentation and reporting skills
- Create Weekly and Monthly Query from KLSQL
- Bounds of experience as Benefits Specialist
- Ability to adapt, willingness to learn and take initiatives to accomplish objectives using new tools and new technologies
- Provide trainings to the new and existing resources.
Education
BBA - Business Administration
D.B.R.A.U. University in The Year
Agra06.2015
Intermediate - Business Administration
Jawahar Vidhyalaya Inter College
Mathura 04.2012
High School -
Jawahar Vidhyalaya Inter College
Mathura 04.2010
Skills
- Quality Assurance
- Define Benefit
- Process Analysis
- Team management
- Time management
- Power BI (Basic)
- KL - SQL
Languages
ENGLISH
HINDI
Hobbies and Interests
- CRICKET
- TRAVELLING
Timeline
Senior Supervisor
Conduent India Business LLP
12.2023 - Current
Supervisor
Conduent India Business LLP
08.2016 - 12.2023
BBA - Business Administration
D.B.R.A.U. University in The Year
Intermediate - Business Administration
Jawahar Vidhyalaya Inter College
High School -
Jawahar Vidhyalaya Inter College