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Pawan Kumar
Territory Sales Lead - Gujarat
Ahmedabad
Summary
Adept individual with more than 7 years working as Manager for 60Lac revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Territory Sales Lead
Treebo Hotels
Ahmedabad
06.2023 - Current
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Monitored daily sales performance and provided feedback to each team member.
- Increased overall sales by developing and executing effective territory sales strategies.
- Addressed customer concerns promptly and effectively, fostering a positive reputation for company within industry.
- Built strong relationships with key clients through consistent communication and excellent customer service.
- Managed over 50+ calls and 10+ physical meetings
City Head
Wildcraft
Ahmedabad
11.2022 - 06.2023
- Elevated city reputation through proactive marketing initiatives showcasing its unique offerings and vibrant community spirit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Improved interdepartmental communication for smoother operations and better resource allocation.
- Fostered positive work environment for city employees, leading to increased job satisfaction and retention rates.
- Monitored and supported bidding and proposal process.
- Oversaw successful completion of city projects, ensuring their timely delivery and adherence to budgetary constraints.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
Team Manager
Mahindra Holidays & Resorts India Ltd
Ahmedabad
11.2018 - 12.2022
- Developed high-performing team by recruiting top talent, providing ongoing training, and fostering positive work environment.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Field Sales Executive
Paytm Payments Bank
Jaipur
12.2017 - 10.2019
- Monitored service after sale and implemented quick and effective problem resolutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Attended industry events and conferences to increase brand awareness while networking with potential prospects for new business opportunities.
- Achieved sales targets consistently by implementing strategic selling techniques and utilizing excellent negotiation skills.
- Set and achieved company defined sales goals.
- Maximized product exposure by conducting in-store demonstrations and training sessions for retail staff.
- Enhanced customer satisfaction levels with proactive follow-ups, after-sales support, and regular check-ins on performance metrics.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained new employees on customer service, money handling and organizing strategies.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Expanded client base through effective prospecting, lead generation, and territory management.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Senior Tele-Team Manager
Sidhi Vinayak Telelink Pvt Ltd
Jaipur
07.2014 - 02.2016
- Developed high-performing team by recruiting top talent, providing ongoing training, and fostering positive work environment.
- Reduced employee turnover rates with targeted retention initiatives, including competitive compensation packages and career advancement opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
Education
B.Tech - Mechanical Engineering
Pratap University
Jaipur, India 05.2012 - 06.2016
Skills
Team building
undefinedInterests
Bawling and Volleyball
Timeline
Territory Sales Lead
Treebo Hotels
06.2023 - Current
City Head
Wildcraft
11.2022 - 06.2023
Team Manager
Mahindra Holidays & Resorts India Ltd
11.2018 - 12.2022
Field Sales Executive
Paytm Payments Bank
12.2017 - 10.2019
Senior Tele-Team Manager
Sidhi Vinayak Telelink Pvt Ltd
07.2014 - 02.2016
B.Tech - Mechanical Engineering
Pratap University
05.2012 - 06.2016
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