Pawan Kumar
Food And Beverage Manager
Derabasi,PB
Summary
Dynamic Food and Beverage Strategist with over 13 years of proven expertise in restaurant management, bar operations, banqueting, and luxury hospitality services across diverse international markets. Recognized for strategic team leadership and excellence in pre-opening operations, multi-outlet supervision, and enhancing guest satisfaction while optimizing revenue. Committed to driving operational efficiency and brand positioning to achieve sustained growth in a fast-paced environment. Prepared to leverage extensive industry knowledge to elevate organizational performance and deliver exceptional dining experiences.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Banquets & Restaurant Manager
Taj Gorband Palace, Jaisalmer
12.2023 - Current
- Pre-Opening Specialist.| Leadership |Multi-Outlet Oversight.
- Spearheaded the pre-opening operations for an 83-key luxury hotel.
- Led a dynamic team of 35 professionals across multiple dining outlets.
- Managed All-Day Dining (76 covers), Tea Lounge (24 covers), Bar (28 covers), and Italian Specialty Restaurant (40 covers).
- Oversaw banquet facilities, including 2 indoor halls (300/80 capacity) and 4 expansive lawns, with the largest accommodating 1,000-1,200 guests—the biggest in Jaisalmer.
- Successfully done the launching of OPPO F32, Mahindra 7X0, and Volkswagen.
- Successfully pass the first-time TPAM audit after pre-opening.
- sucessfully pass the JD Audit 90.12 %.
- Motivated staff to perform at peak efficiency and quality.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
Senior Restaurant Manager
Kenilworth Resort, Goa
01.2023 - 12.2023
- High-Volume Operations,| Team Empowerment |Multi-Cuisine Supervision.
- Directed F&B operations in a 104-key resort, leading a 28-member team.
- Supervised Coffee Shop (100 covers), Italian Specialty (28 covers), Goan Shack (28 covers), and In-Room Dining (IRD).
- Served as the acting F&B Manager in the absence of the regular manager, ensuring seamless service and revenue continuity.
- Coordinated special events and private parties, providing exceptional experiences for guests.
- Implemented cost-saving measures in food sourcing, reducing expenses without sacrificing quality.
- Analyzed sales data to identify trends in patron preferences and strategically adjust menu offerings accordingly.
- Improved overall labor cost management by effectively scheduling staff according to business needs.
- Collaborated with executive chef to design innovative menu options that catered to diverse tastes.
- Managed daily operations, ensuring smooth workflow and top-quality customer service.
- Recruited hired, and trained team members who contributed to the success of the establishment.
- Carefully interviewed, selected, trained, and supervised staff.
- Maximized quality assurance by completing frequent line checks.
Restaurant Manager
Suryagarh, Jaisalmer, Rajasthan
03.2022 - 01.2023
- Luxury Property Expertise.| High-Budget Management |Team Leadership.
- Managed F&B operations in a prestigious 84-room property with a 65 Cr annual budget.
- Oversaw Nash Coffee Shop (78 covers), Legend of Marwar (36 covers), and Central Courtyard Alfresco (48 covers).
- Led a 42-member team, including 5 Assistant Restaurant Managers, ensuring optimal service delivery.
- Reported directly to the Food and Beverage Manager, contributing to financial and guest satisfaction KPIs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Restaurant Manager
Ramada Plaza, Zirakpur, Punjab
07.2020 - 03.2022
- Autonomous F&B Operations | Multi-Unit Leadership
- Supervised a 109-key hotel featuring 8 banquet halls, restaurants, bar, and in-room dining.
- Independently handled all F&B outlets without an F&B Manager.
- Reported directly to the General Manager, contributing to departmental revenue growth and service excellence.
F&B Executive
Radisson, Zirakpur, Punjab
11.2018 - 03.2020
- Bar & In-Room Dining Leadership |Cross-Functional Coordination.
- In charge of bar operations and in-room dining, ensuring high-quality guest experiences.
- Stepped up to lead restaurant operations in the absence of the restaurant manager.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Reported to the Food and Beverage Manager, actively involved in departmental strategies.
Senior Bartender
JW Marriott Marquis, Dubai
10.2015 - 09.2018
- International Exposure.|Premium Guest Service.|Beverage Innovation.
- Worked at Vault Bar (71st and 72nd floors), seating 250 to 300 guests, in the world's tallest hotel (1,600 keys, 14 F&B outlets).
- Appointed as the Wine Ambassador for the outlet, enhancing beverage sales.
- Successfully completed the Associate Info Supervise (AIS) Program, developing supervisory competencies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Boosted sales performance through upselling techniques and promotion of special events.
- Handled high-volume service periods calmly and efficiently, ensuring minimal wait times for guests.
- Monitored inventory levels closely to avoid stock shortages during peak hours.
- Trained new bartenders on proper techniques, ensuring consistent quality across the team.
- Increased repeat business with exceptional interpersonal skills and rapportbuilding.
- Streamlined bar operations by implementing efficient inventory management systems.
Guest Service Associate
The Oberoi Udaivilas, Udaipur
09.2013 - 09.2015
- Luxury Dining,|Multi-Outlet Experience.
- Delivered exceptional guest service in in-room dining, restaurant, and bar operations.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed and acknowledged guests with a smile, eye contact, and a friendly verbal greeting using the guest's name, boosting overall guest satisfaction scores to 92%.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
Industrial Trainee
The Oberoi Cecil, Shimla
03.2013 - 09.2013
- Professional Foundation.|Core F&B Training.
- Completed a 6-month intensive training in the Food & Beverage department, building strong service fundamentals.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
Education
Bachelor of Science - Hotel Management
Heritage Institute of Hotel And Tourism
Shimla01-2013
Skills
Strategic Food & Beverage Management
Multi-Outlet & Banquet Operations
Luxury Hospitality Standards
Pre-Opening Project Leadership
Team Building & Performance Coaching
Guest Engagement & Service Excellence
Budgeting & Revenue Optimization
Vendor & Inventory Control
Cross-Functional Coordination
Accomplishments
- 13+ Years of Rich Hospitality Experience
- International Exposure with JW Marriott Dubai
- Specialized in Pre-Opening & Multi-Outlet Management
- Proven Record of Managing Large Teams and High-Volume Operations
Interests
Music, Travelling
Timeline
Banquets & Restaurant Manager
Taj Gorband Palace, Jaisalmer
12.2023 - Current
Senior Restaurant Manager
Kenilworth Resort, Goa
01.2023 - 12.2023
Restaurant Manager
Suryagarh, Jaisalmer, Rajasthan
03.2022 - 01.2023
Restaurant Manager
Ramada Plaza, Zirakpur, Punjab
07.2020 - 03.2022
F&B Executive
Radisson, Zirakpur, Punjab
11.2018 - 03.2020
Senior Bartender
JW Marriott Marquis, Dubai
10.2015 - 09.2018
Guest Service Associate
The Oberoi Udaivilas, Udaipur
09.2013 - 09.2015
Industrial Trainee
The Oberoi Cecil, Shimla
03.2013 - 09.2013
Bachelor of Science - Hotel Management
Heritage Institute of Hotel And Tourism
DECLARATION
I hereby declare that the information provided above is true, correct, and complete to the best of my knowledge and belief. I take full accountability for the details mentioned herein. Pawan Kumar