Pawan Kumar Arya
Assistant General Manager
New Delhi
Summary
Dynamic professional with a proven track record in sales and business development at FITPASS. Expert in partner onboarding and management, I excel in fostering relationships and optimizing operations. My strong leadership and customer service skills have consistently driven project success and client satisfaction, ensuring seamless event execution and growth.
Overview
12
12
years of professional experience
Work History
Assistant General Manager - Network Growth & Monetization
FITPASS
New Delhi
11.2021 - Current
- Managed recruitment of nationwide gymnasiums and optimized data management for G fitness studios.
- Cultivating relationships with studio owners and industry pioneers.
- Resolved customer and gym owner inquiries via phone and email, enhancing communication and support.
- Managed monthly partner payments and sent daily reports to senior authorities.
- Conducted business proposal visits across cities while leading a 15-member executive team.
- Facilitated partnerships between customers and fitness studios to improve access to fitness services.
Venue Sales Manager
Delight Garden
Noida
02.2020 - 09.2021
- Promoted banquet business at trade shows, secured bookings, and cultivated repeat business.
- Managed event administration, delivering high-quality service and enhancing customer satisfaction.
- Handle and convert meetings, events, and group inquiries, ensuring seamless planning and execution.
- Operated Delight Garden venue, coordinating logistics for diverse events.
- Updated online meeting platforms, tracked availability, and identified booking optimization opportunities.
Shift Supervisor
Starbucks
Jubail
11.2017 - 11.2019
- Assign tasks, oversee sales operations, manage customer inquiries/complaints, and report issues to management.
- Ensure excellent customer service and quality in project development, production, and delivery.
- Deliver events on time and within budget, exceeding client expectations.
- Set, communicate, and maintain project timelines and priorities.
- Develop and maintain strong client and supplier relationships.
- Starbucks is a global coffeehouse chain that offers a variety of coffee beverages and snacks.
Event Sales Manager
Red Events
Delhi
02.2014 - 07.2017
- Delivered excellent customer service and ensured quality in every project.
- Development, production and delivery of projects from proposal right up to delivery.
- Setting, communicating and maintaining timelines and priorities on every project.
- Developed and maintained strong client relationships to enhance collaboration.
- Managing supplier relationships.
- Coordinated operational and administrative functions to deliver projects on time.
- Red Events is an event management company specializing in various types of gatherings.
Education
BCA -
Guru Gobind Singh Indraprastha University
New Delhi01.2013
Class XII -
CBSE
Delhi01.2010
Class X -
Air Force Senior Sec. School
Delhi01.2008
Skills
- Sales and business development
- Partner onboarding and management
- Operational optimization
- Team leadership and training
- Event planning and coordination
- Customer service and conflict resolution
- Microsoft Office suite
- Google Workspace
Languages
- Arabic
- English
- Hindi, Native
Timeline
Assistant General Manager - Network Growth & Monetization
FITPASS
11.2021 - Current
Venue Sales Manager
Delight Garden
02.2020 - 09.2021
Shift Supervisor
Starbucks
11.2017 - 11.2019
Event Sales Manager
Red Events
02.2014 - 07.2017
BCA -
Guru Gobind Singh Indraprastha University
Class XII -
CBSE
Class X -
Air Force Senior Sec. School